Telos firmware update 3.0.0

[homer]

I had the call over with Jamie at TJ`s to remove the firmware update and re-install it, but it didn`t work and is still with them.

In the likes of that situation, do they pay for the item to be returned?

 

[BLUEROLL]

In the likes of that situation, do they pay for the item to be returned?

Good point, hadn`t thought of that and at the moment no they haven`t.

 

[Tictac]

Received the below from Pulsar:

“Thank you for your enquiry.
We regret you have issues with a Pulsar product.
Please advise the serial number (7-9 digit number on the housing) of your device.

Our software team is aware of this issue and is working to have it solved.
We apologise for the temporary inconvenience.

Best regards,
Yukon Advanced Optics
Customer Support Service (Europe)”

 

[BLUEROLL]

Received the below from Pulsar:

“Thank you for your enquiry.
We regret you have issues with a Pulsar product.
Please advise the serial number (7-9 digit number on the housing) of your device.

Our software team is aware of this issue and is working to have it solved.
We apologise for the temporary inconvenience.

Best regards,
Yukon Advanced Optics
Customer Support Service (Europe)”

Thanks for the info.
Hope that means that mine can be sorted at TJ`s and not back at the factory.

 

[Tictac]

Latest:

Hello,
a new firmware (v.3.0.001) has been released, it should fix the issue.
Please update your Telos.
Quick video guide on update is here:
https://www.youtube.com/watch?v=6jJzKg_bgp4

Let us know if this helps.

Best regards,

Yukon Advanced Optics
Customer Support Service (Europe)