I have just bought what was supposed to be a new smartphone off e-bay. The description reads as follows: (Copied and pasted directly off the e-bay advert so there is no chance of alteration in the wording on my part)
|Condition: New: A brand-new, unused, unopened and undamaged item in original retail packaging|
When the phone arrived yesterday it was pretty obvious that it was not brand new but pre-owned and in very poor condition with bad scratches and chips all over the phone and no sign of any original retail packaging. I contacted the seller and said that I was not the slightest bit happy and wanted to return it and have a full refund. The sellers replied saying that they would not allow me to return it but would give me a £5.00 refund because of the scratches etc (So they are admitting that they accept it is scratched and chipped?)
They will not give me a return address to send it to nor will they discuss what they are prepared to do about the return postage as the description is very clearly wrong. Judging by the reply I would have to hazard a guess that the seller is Chinese but based in Gainsborough.
I should add that I paid for it by Pay-Pal - Can I get the payment refunded by Pay-Pal and if so how?
What should my next step be?