Ward 800 Appalling Shameful Service

https://Immersive-optics.com/
Nothing worse than a company that you cant get hold of or when you can they dont even reply.

Also companies that list prices as POA or no price at all on their website...nope, you lost a sale.

What the people have posted here shows its not worth the hassle.

With the amount of choice we have with online shopping people have to up their game.
 
I gave up after calling to speak to Clive about buying a T ceptor 3 times, number taken, promised a call back, nothing.
Shame only 15 miles from me.
Pulsar got my money.
 
1tikka said:
Ward 800 Appalling Shameful Service

There’s been some recent posts applauding the service received by Clive Ward, and I really wish I could say the same? I have been messaging Clive since 11[SUP]th[/SUP] April, via both his company web-site and private email, to no avail. (15 weeks!!!)

I’ve had lots of excuses, many simply juvenile in reason, this has been coupled with just as many promises that equally never materialised, but as of now I have not received my additional items. (extra scope to unit fitting rings) despite his endless promises.

Really sad, as his products are great, but his after-sales service for me has been inexcusable.

However in fairness, my initial order did process smoothly and efficiently taking about 3 weeks.

So to sum up, I have been so disappointed with the appalling service I received from Clive, so much so that only this week I have sold all his hardly used kit on the forum.

I hold him in contempt, disingenuous in his correspondence, and would never deal with him again, and I will now simply take my money else-ware. How such shameful un-professional service can exist is beyond me, when all I have done is complemented his products and tried to give him more money.

Those staff that man his out-sourced enquires switch board service, equally shared with me their concerns and experience, as I got to know them by name as I continued to ring on a near weekly basis chasing up my order and Clive’s continued empty promises. In addation to telephone calls I always backed them up by emails.

Utterly shameful service is my experience that I’ll never understand.

I could copy and paste the endless emails and correspondence, but that would be vindictive, but to warn forum members is me simply sharing with friends my personal experience of Clive Ward, to add balance to those glowing reports.

I share all this with a heavy heart.
Click to expand...
Clive has just repaired my WDV700 for the 3rd time for free, even the first was due to my clumsiness and outside of the warranty.

not all bad…..
 
great shame, have thermal scope and Wardy 800, found Clive to be extremely helpful in giving advice and help over and above what I could have wished with no gain for himself (tubed nv advice) Great products well conceived brought to us by him one way or another( ok for profit) and inspired others to do same. Without people like him we would have main brand monopoly kept in the dark and fed on manure. truely believe he means well also and have experienced difficulties in communicating in the past. But he can drive you f....g nuts!
 
Clive Ward said:
I'm having some time off...first few days in a couple of years.

Apologies for the delay getting back to you. I will be catching up with correspondence when I return to the office on Monday.


Cheers





Clive
Click to expand...
No worries Clive, a note on the website would've been very helpful.

Regards

Ken
 
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