Royal Fail . . . .

[Woodsmoke]

'Special Delivery, Guaranteed Next Day by 1pm'?

My arse. I sent my FAC off to an RFD on the 29th (against my better judgement, I may add!) To ensure it got there safely I paid a Kings ransom in postage of £6.70. A full 7 days later it STILL hasn't been delivered, and the tracking information hasn't even been updated. So my FAC with my personal details, address, and details of the firearms I possess is now floating about in the ether, waiting for some knucklehead mouth breather to get his finger out and do his job.

Am I alone in thinking this is utterly appalling service? No wonder Royal Mail don't have a contact number to allow you to speak directly with a human.

This is exactly why I consider the practice of posting your FAC all over the country to be a ridiculous idea. I'm fuming

 

[AN DU RU FOX]

one of mine ,well two actually fac/sgc went walkabout a few yrs ago only going inside manchester somehow ended up in ireland where it is by now an irish citizen, absolute joke our postal service .

 

[splash]

Royal Mail track and trace just doesn’t work at all.
Nothing happens and when it’s delivered it all mysteriously fills itself in .
Rubbish is not a fit word for it !

 

[takbok]

@Woodsmoke you can claim the fee back if you have the inclination.

Privatisation then covid then Christmas has well and truly broken Royal Mail.

 

[Rory]

Yes it is deeply frustrating and there is little recourse either. You are just met with glib excuses if you enquire. They don't even take note of feedback either, they just don't care.
Have a swatch of the feedback on my local sorting office:
Colchester RM review

 

[Stalker62]

One of the chaps on SD sent me some bullets which never arrived. He returned my cheque without hesitation and then took it up with Royal Mail.

They eventually gave him a book of stamps by way of compensation.

Mind you with 1st Class up from 76p to 85p and 2nd class up from 65p to 66p from 1st January 2021 that could now be worth something...

 

[Woodsmoke]

@Woodsmoke you can claim the fee back if you have the inclination.

Privatisation then covid then Christmas has well and truly broken Royal Mail.

Yes, I've been trying to get them to issue a refund. Their entire website seems designed to deliberately make life difficult. Absolute shambles of a company

 

[takbok]

Yes, I've been trying to get them to issue a refund. Their entire website seems designed to deliberately make life difficult. Absolute shambles of a company

Quite sad because a lot of the postie's are excellent but just let down by an incompetent organisation / management - same as a lot of big companies really... too mant chiefs

 

[Woodsmoke]

Quite sad because a lot of the postie's are excellent but just let down by an incompetent organisation / management - same as a lot of big companies really... too mant chiefs

I agree! Our postie is absolutely fantastic, and goes the extra mile for us every time he can. I can say the same about the lads that fill in for him when he's on holiday too.

 

[Rhodesianjess]

As we are, I have a special delivery sat in my local depot, email dated 29/12/2020. Needless to say not delivered. Bloody annoying bit is made it from Aberystwyth to Buckingham overnight on the day ordered! Aaargh

 

[andyk]

I had a similar problem with a variation near the beginning of the first lockdown. Took absolutely weeks to arrive. I had resolved to it being lost only for the delivery details to miraculously update.

That said, RM (Parcelforce) did come through for me when an RFD who were shipping a rifle I had bought from them to a local RFD (and so the rifle was on my FAC) sent it to the previous premises of the local RFD (who hadn't been there for years and the place was now a hairdressers or similar). The Parcelforce chap recognised the recipient and that the address was wrong, so he took it to the current address and it was delivered without issue (and only 1 day late). I can only imagine he realised what the contents probably were and used his noggin. Saved a lot of aggro as I was quite terrified at the prospect of calling the plod to tell them a rifle on my FAC had been delivered to the wrong address and was now missing...

 

[Woodsmoke]

It's appalling. I purchased a rifle online on the 28th, sent the RFD my FAC (at their stipulation) the following day so they could amend it and return it back to me prior to shipping the rifle. Now I'm in the position of the rifle being in transit, and having no idea where my FAC actually is. So I could potentially find myself in the position of having to pay the receiving RFD storage fees while I await a replacement FAC from Police Scotland, along with having to pay them a fee to replace it

 

[Freeforester]

Lady Ff was expecting a consignment of cheese to be delivered by DPD ( so not just the RM) on 30th Dec.

I'm guessing the port and crackers are being passed round the Aberdeen depot...

 

[lochty]

I posted a letter with a cheque on the 2nd December. It was going from Perth to Auchterarder, a distance on some 16 miles. It still hasn't arrived. I could have walked there and delivered it myself, quicker. Hmmm

 

[I. Farticus]

Our postie is absolutely fantastic, and goes the extra mile for us every time he can.

He has to go the extra mile as you live in the *rse end of nowhere!

 

[gixer1]

Have to say - I did the same last Friday, sent at 15:40 and the ship phoned me at 10am the next day to say they had it! From Aberdeenshire to Derby - I was impressed!

although the fact these shops are forced to have the actual FAC seems a joke! Not consistent with other parts of the country!

you should be able to claim back the cash for this.

regards,
Gixer

 

[Woodsmoke]

you should be able to claim back the cash for this.

I'd rather have my FAC back in my own hands. I'm absolutely fuming

 

[enfieldspares]

Special Delivery is signed for each time it "passes" so RM will know exactly the last person/place to sign for it.

 

[Woodsmoke]

Special Delivery is signed for each time it "passes" so RM will know exactly the last person/place to sign for it.

You'd think so, wouldn't you?

 

[enfieldspares]

That's odd as if you have passed it over a Post Office counter there should be a record of that.