Direct Ferries, beware

[Bavarianbrit]

I have been sending them emails for 3 days to amend a ticket, there is no way to call a help desk so my money is probably lost. Buyer beware, be warned.

 

[Liveonce]

If you paid by credit card claim it back via the card company, if you did not then lesson learnt as for such
purchased a credit card has it uses.

 

[JMikeyH]

If you paid by credit card claim it back via the card company, if you did not then lesson learnt as for such
purchased a credit card has it uses.

Is that specifically for a credit card, and not for debit/other cards?

 

[Liveonce]

Is that specifically for a credit card, and not for debit/other cards?

as far as I know yes only credit cards not debit cards as debits cards are like paying with cash and do not offer the same protection.

May help

https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/

 

[Bavarianbrit]

Visa debit sadly. I have now rebooked it through Irish Ferries on a direct phone line she said to forget these internet scammers as not being worth the hassle.

 

[T.eddie]

you can claim back if done on a debit card, albeit the criteria to get it refunded is sometimes harder. in this instance it seems like your only chance would be if they didnt provide the service i.e. you got no tickets sent through so were unable to use them and would have to wait for the date of travel to pass