AvatarCase UK - beware!

[Donkey Basher]

Needed a new waterproof, dustproof, drop proof case for the phone so did a bit of searching & as an alternative to the Lifeproof ones I've had on previous phones I came across what looked to be an ideal case from AvatarCase UK website so placed my order.

Next thing I get is a shipping confirmation from DHL saying the item was coming from Brooklyn NY - so much for the UK bit then!

Ten days later a package arrives which I open in excitement only to find that inside is the wrong case

Send them an email saying they've sent the wrong case & quickly receive what I now think is an AI reply saying they'll offer a 20% discount if I keep it or they'll refund or replace if I send it back.

Explain that I want a replacement & request a prepaid return shipping label plus code for customs return. Response is they don't send out return shipping labels & to stick it in a post box marked 'return to sender' - big problem there isn't that there's no senders address on the package!

Roll on a week & I am now getting the exact same email replies as the ones I first got despite telling them I will accept the discount.

Looks like I'm going to have to open a PayPal dispute.

Not a UK seller despite what their website indicates, don't be surprised to get the wrong case and don't expect to get any sort of sense from them if you email them. A right shower!

 

[The Singing Stalker]

Lots of eBay sites from England actually from China.

 

[kripton]

Needed a new waterproof, dustproof, drop proof case for the phone so did a bit of searching & as an alternative to the Lifeproof ones I've had on previous phones I came across what looked to be an ideal case from AvatarCase UK website so placed my order.

Next thing I get is a shipping confirmation from DHL saying the item was coming from Brooklyn NY - so much for the UK bit then!

Ten days later a package arrives which I open in excitement only to find that inside is the wrong case

Send them an email saying they've sent the wrong case & quickly receive what I now think is an AI reply saying they'll offer a 20% discount if I keep it or they'll refund or replace if I send it back.

Explain that I want a replacement & request a prepaid return shipping label plus code for customs return. Response is they don't send out return shipping labels & to stick it in a post box marked 'return to sender' - big problem there isn't that there's no senders address on the package!

Roll on a week & I am now getting the exact same email replies as the ones I first got despite telling them I will accept the discount.

Looks like I'm going to have to open a PayPal dispute.

Not a UK seller despite what their website indicates, don't be surprised to get the wrong case and don't expect to get any sort of sense from them if you email them. A right shower!

Looks exactly the same as I experienced when trying to buy from China - wrong item, no return label available and refund only when returned item received by them - postage supposed to be refunded but only nominal postage of £8.00 or so received by me whereas actual post to China cost £30.00

 

[downwind]

Needed a new waterproof, dustproof, drop proof case for the phone so did a bit of searching & as an alternative to the Lifeproof ones I've had on previous phones I came across what looked to be an ideal case from AvatarCase UK website so placed my order.

Next thing I get is a shipping confirmation from DHL saying the item was coming from Brooklyn NY - so much for the UK bit then!

Ten days later a package arrives which I open in excitement only to find that inside is the wrong case

Send them an email saying they've sent the wrong case & quickly receive what I now think is an AI reply saying they'll offer a 20% discount if I keep it or they'll refund or replace if I send it back.

Explain that I want a replacement & request a prepaid return shipping label plus code for customs return. Response is they don't send out return shipping labels & to stick it in a post box marked 'return to sender' - big problem there isn't that there's no senders address on the package!

Roll on a week & I am now getting the exact same email replies as the ones I first got despite telling them I will accept the discount.

Looks like I'm going to have to open a PayPal dispute.

Not a UK seller despite what their website indicates, don't be surprised to get the wrong case and don't expect to get any sort of sense from them if you email them. A right shower!

Seems to be the standard reply if you refuse to accept something from China!!
Only way I've found is to open a dispute through Ebay. Good luck

 

[Donkey Basher]

Given them 24 hours to respond with refund or I'll open a dispute with PayPal, will see what their reply is!

 

[Franchi Matt]

Lots of eBay sites from England actually from China.

Yes, this sucks - I hate the Chinese... well, not the people who cool the food, I like those ones.

 

[Donkey Basher]

A quick update.

As expected, no further response from the seller so PayPal dispute opened, details provided & within a matter of minutes (probably less) dispute resolved in my favour & full refund given. I’m guessing the seller is on a ‘list’ of wrong uns

Have now bought a Lifeproof case - have had them on all my previous phones & should have just bought another one for this one in the first place!

 

[User00053]

On the China front can only say the fishing terminal tackle and braid i buy is quality and arrives much quicker than stated which is bought on eBay.

 

[Jelen]

Needed a new waterproof, dustproof, drop proof case for the phone so did a bit of searching & as an alternative to the Lifeproof ones I've had on previous phones I came across what looked to be an ideal case from AvatarCase UK website so placed my order.

Next thing I get is a shipping confirmation from DHL saying the item was coming from Brooklyn NY - so much for the UK bit then!

Ten days later a package arrives which I open in excitement only to find that inside is the wrong case

Send them an email saying they've sent the wrong case & quickly receive what I now think is an AI reply saying they'll offer a 20% discount if I keep it or they'll refund or replace if I send it back.

Explain that I want a replacement & request a prepaid return shipping label plus code for customs return. Response is they don't send out return shipping labels & to stick it in a post box marked 'return to sender' - big problem there isn't that there's no senders address on the package!

Roll on a week & I am now getting the exact same email replies as the ones I first got despite telling them I will accept the discount.

Looks like I'm going to have to open a PayPal dispute.

Not a UK seller despite what their website indicates, don't be surprised to get the wrong case and don't expect to get any sort of sense from them if you email them. A right shower!

Same happened to me this month. Bought a pair of boots from what appeared to be a genuine French manufacturers site. Alarm bells rang when the confirmation e-mail said the price in $ not £. Eventually received a parcel containing a wallet.
I e-mailed them asking why? Received the answer "We apologise. Keep or give to friend. We offer you 40% refund as apology. Please send your bank details". On investigation the website I used turned out to be a clone of the real one. The wallet came from China via a firm in Birmingham.
I contacted Barclays who froze my Debit Card and refunded me the money. To add insult insult to injury the 'Genuine Leather' wallet was plastic!! It's in the bin.

 

[enfieldspares]

Looks exactly the same as I experienced when trying to buy from China - wrong item, no return label available and refund only when returned item received by them - postage supposed to be refunded but only nominal postage of £8.00 or so received by me whereas actual post to China cost £30.00

It's why now for new stuff I only use Amazon as there's a no quibble return policy. Indeed I bought some clothing from a Chinese seller, wrong size came for me so asked to return and refund and was told I'd be refunded (which I was) but there was no need to send the item back. Amazon it is for me for new stuff not eBay.