ATN Thermal - After Care

[WalkedUp]

Just a quick shout out to ATN and @ATN_UK_RM, my thermal has been well used and more than earned its keep. Anyway, I had an issue with it last week and on Monday this week I emailed them. Popped it into the post and on Friday I received a brand new unit from them as replacement. Absolutely fantastic customer services. I don’t have Pulsar or Hik money, but have never regretted getting this ATN thermal spotter. Great value for money and a fantastic company to deal with.

 

[Jimbob39]

Proper customer care! Big respect to ATN.

 

[Flash G 74]

Hello, What model is that ??,

 

[Cyres]

They replaced my x sight 5 with a brand new unit.
Excellent customer service.
D

 

[Drum123]

I bought a refurbished xsight 5 and it had an issue , contact was made and by return of post I had a brand new unit.Credit where it's due. ATN seem to have customer service right.

 

[WalkedUp]

Hello, What model is that ??,

An older unit, possibly discontinued: ATN OTS LT 50mm 320x240 12 micron, base zoom is very high which is good for ID but challenging for FOV. The internal battery lasts for an unbelievable amount of time from a single charge.

 

[Flash G 74]

An older unit, possibly discontinued: ATN OTS LT 50mm 320x240 12 micron, base zoom is very high which is good for ID but challenging for FOV. The internal battery lasts for an unbelievable amount of time from a single charge.

Hello, Thanks to reply

 

[Jagged77]

ATN’s customer service is excellent. All the kit I’ve had from them has been superb too (two digital scopes, a LRF and a BlazeHunter).

 

[Liveonce]

ATN had a bad reputation when they first arrived in the U.K., but have turned that around, well done ATN.
I have the 4k pro 5-20 for many years and recently purchased a x sight 5 5-25 very pleased with both.

 

[ATN_UK_RM]

Just a quick shout out to ATN and @ATN_UK_RM, my thermal has been well used and more than earned its keep. Anyway, I had an issue with it last week and on Monday this week I emailed them. Popped it into the post and on Friday I received a brand new unit from them as replacement. Absolutely fantastic customer services. I don’t have Pulsar or Hik money, but have never regretted getting this ATN thermal spotter. Great value for money and a fantastic company to deal with. View attachment 432284

Appreciate the shoutout!
I think after sales is a defining factor for a business like ours - happy to get such positive feedback.

 

[finnbear270]

Clive Ward could learn something here.

 

[WalkedUp]

Appreciate the shoutout!
I think after sales is a defining factor for a business like ours - happy to get such positive feedback.

It was very much appreciated, happy to be a repeat ATN customer

 

[Keith Edmunds]

Still absolutely delighted with the ATN Blazehunter 635 LRF. Great service.

 

[Flash G 74]

Hello, What model is that ??,

Hello, Do we have any ATN rep on the forum now that Peter left the Company ??, My friend bought a Blaze Hunter Thermal Monocular via this forum and still having Battery problems, He made contact with ATN direct, New battery sent but still that has not solved the issue, It is still under Warranty, Has any SD member with this model had battery problems ?? Appreciate any help,

 

[Jeff8861]

Some of the return policies and procedures are ridiculous.
Post item to retailer.
Retailer posts to distributer
Distribution posts to repair centre.
Then the whole process is repeated on return. Bonkers

 

[jall55]

Hello, Do we have any ATN rep on the forum now that Peter left the Company ??, My friend bought a Blaze Hunter Thermal Monocular via this forum and still having Battery problems, He made contact with ATN direct, New battery sent but still that has not solved the issue, It is still under Warranty, Has any SD member with this model had battery problems ?? Appreciate any help,

Have contact details for CEO if you want to PM me

 

[jall55]

In fact i can just PM it you

 

[Flash G 74]

Have contact details for CEO if you want to PM me

Hello, Thankyou, Will PM later ,

 

[jall55]

Hello, Thankyou, Will PM later ,

Done it to you instead
Hope you get it sorted

 

[Cyres]

Their service centre is in Hereford. I returned my original X site 5 and it was replaced no quibble.
My replacement was good until last week when it went AWOL. I will need to contact them again.
D