Plenty of people aren’t IT literate enough to complete the form online, paper needs to be an option still.Ye gods!
One force is trying to modernise and improve their service along with clear guidance on progress and what you need to do (See recent post about a course you can do if you want open ticket -its not mandatory)
Please don't make this a pushback for paper so they need to waste time keeping the old service running alongside.
Which of course, legally it is!
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