Advice Needed with Swarovski Scope Repair....

https://Immersive-optics.com/
So, The account was paid a couple of weeks or so ago, a lovely email from Swarovski, and it will be back wih me within 4 weeks,. :cool:
 
Donkey Basher said:
Just wondering, the scope is still within the 30 year warranty & they’re not charging you for the defective/damaged reticle, so, why are they charging you the labour to replace it? Either it’s under warranty or it isn’t?
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I did wonder about that too....
 
Mine came back last week. All in all the repair took about a month and a half.
After years and years of reading about cost free repairs or relatively low costs of repair the sudden increase of repair costs makes me wonder though. Had it something to do with my scope coming back to me from Germany even though I sent it to Swarovski factory in Austria.
 
WildBoarHunter said:
Mine came back last week. All in all the repair took about a month and a half.
After years and years of reading about cost free repairs or relatively low costs of repair the sudden increase of repair costs makes me wonder though. Had it something to do with my scope coming back to me from Germany even though I sent it to Swarovski factory in Austria.
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It does make you wonder...this Swarry scope was bought by me, and one of the main reasons was the warranty...My Meopta 6x42, which was ancient, had a similar defect, the recticle had slipped, no mention of the scope being dirty inside unlike my Swarry, maybe Swarrys way of charging for labour ??.....it was sent back to Meopta, and returned a months later with some warranty ,. total cost of the repair was £134.....which I was happy to pay...:) TBH, I have no idea if the Swarry warranty is parts and labour, or parts only...probs parts only, which is fine......I'm still happy to pay for it to be back to full fighting weight, it is an awesome scope...and the service from Swarry has been very good indeed. It will be going on sale here as soon as it gets back...:)
 
Just looked at your original post photos, the state of the lens is shocking to say the least! My thought' the cost charge MAY' have been instigated by an image of neglect? (I appreciate your difficulty at that time) Had you noticed the lens picture failing and sent it in, a repair may have been free? Glad it is ready to go again for someone.

BC.
 
bullet chucker said:
Just looked at your original post photos, the state of the lens is shocking to say the least! My thought' the cost charge MAY' have been instigated by an image of neglect? (I appreciate your difficulty at that time) Had you noticed the lens picture failing and sent it in, a repair may have been free? Glad it is ready to go again for someone.

BC.
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Hiya, The scope was on my 270, which after getting covid in March 2021, lay in my cabinet unused, till this year when I sold the Browning and looked through the scope...it was in a in a cabinet in a bedroom in a heated house, ...so, cant really think of any neglect apart from not using it.

I literally just had another email from Swarry asking for payment!!! I paid the account maybe 3 weeks ago, and that was after getting an email from them saying it would be with me soon.....I dont think the UK dept is talking to the Austrian dept....:)
 
Just a little update on the scope, no word yet from Swaro, it's now over 6 weeks since I paid for the repair.....I literally just messaged them, will report back, but so far, not entirely impressed....
 
So, almost 2 weeks after I asked Swarry when I would be getting my scope back, as I paid for the repair almost 8 weeks ago...this morning I got this email from them.....

Dear Norrie1956
Thank you for confirming that you accept our cost estimate.
We will start repairing your product very soon.
We will let you know as soon as your device has been repaired and shipped to you.

This is my first time dealing with Swarry on a repair,. thank gawd it will be the last...I have never had such abysmal service from any company.
Case number: 00382878
Product: AV 6-18x50 L TDS-4
Serial number: M763920501
 
bullet chucker said:
Never hesitate to get in touch with Swarovski if you have a problem with their products. I have had first class service every time, old, second hand, they will sort it out if it needs doing. With electronics now, things may be different?

BC.
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Yes I had the rangefinder button fail and the focus wheel play up on my EL 10x42s. Mech parts done FOC and minor cost for new button and fitment. Came back prompty and immaculate
 
I recently sent off a 1.6-6x42 scope with a mushy elevation turret. >£200 later..... they needed to do internal cleaning and replace some bits. They said the parts are covered by 10 years warranty, so I'd need to pay the labour only.

I paid 3-4 weeks ago and received an email today to say they've started working on the scope.
 
phillips321 said:
I recently sent off a 1.6-6x42 scope with a mushy elevation turret. >£200 later..... they needed to do internal cleaning and replace some bits. They said the parts are covered by 10 years warranty, so I'd need to pay the labour only.

I paid 3-4 weeks ago and received an email today to say they've started working on the scope.
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I'm glad you guys have had good experiences with Swarovski, but so far, mine has been abysmal...I did get an email today from the Customer Services Dept, saying if I haven't had a notification for next Wednesday that the scope is repaired or starting repair to contact them again.....that will make it 8 weeks exactly since paying £235, before the work starts.... Like you, I'm getting the parts replaced FOC, and only paying for labour...2 hours work was billed for. hopefully when it does finally return, it will be like a new scope....:)
 
Hi There, This is getting silly now....I was asked by Swarry UK ,to let them know if I hadnt had a "date" from the repair centre by Wednesday that they were starting on the repair of my scope......as in yesterday...I had no email from them , so let Swarry UK in England know....today I get this...

Hi Norman
I am still waiting for a response from the repair team, I will update you further once I hear back from them.
Kind regards

So, now, one dept cant let another dept know whats happeneuing..

I am starting to get an ominous feeling on this., and am thinking now they have lost the scope.....
 
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