Avoid The Hunting Edge

[urban]

My case tumbler failed, so I needed a new one. I found what I wanted at Bushwear and at The Hunting Edge. I vaguely remembered a thread about the latter on here so I checked it out and felt that the owner had done quite a good job of responding to some bad feedback. So I decided to give him a chance. I should probably have taken more note of the really bad reviews (The Hunting Edge is rated "Average" with 2.9 / 5 on Trustpilot).

Order placed at the start of last week. Money taken immediately from my card. Cheery email "Just to let you know — we've received your order #xxxxx, and it is now being processed:" (yeah, right!)

Another email, sent at the same time says "For Non-Restricted Products, our delivery policy is 3-5 Working Days (Excluding Saturdays and Sundays and Bank Holidays) this is not guaranteed and may vary due to the volume of orders received and by seasonal events such as Christmas and Bank Holidays)."

OK. Fair enough. So I waited 5 working days and sent a polite enquiry.

The autoresponse is a classic "f*ck you, customer" - "The Voicemail Box is not manned and all messages are automatically deleted." You've got to admire his chutzpah.

I've followed up a couple more times, with zero response.

I'll give him another few days and then do a chargeback on my card.

He'll probably pop up on here and claim that my thing was back-ordered and therefore falls into his "it's on back order so you don't deserve any information" category. To be clear, the tumbler was not listed as back-ordered on his site, nor did any of the emails to me say that it was back-ordered.

Anyway, I'm writing this so that anyone else on here who's thinking of ordering from him will be accurately informed about the level of service they are likely to receive.

And just to do my bit for karmic balance, I've had great customer service from 1967Spud, Edinburgh rifles and MBR Sporting (and, to be honest, pretty much anyone I've dealt with in the shooting world). Happily, the terrible service from The Hunting Edge is pretty unusual.

 

[Liveonce]

looks like dodgy if i am looking at companies house information correctly.

Accounts for a dormant company made up to 31 March 2024

 

[urban]

I have just had an email from Henry saying that I should get my order next week. Apparently they are "a little behind on processing orders" and my emails all went to his spam folder.

 

[John Gryphon]

and my emails all went to his spam folder.

a ****ing lie that it...doesn't everyone check their spam folder?

 

[Liveonce]

Then why are they recorded as a dormant company at companies house, for their last annual accounts?
All very strange, as I see it.

A dormant company in the UK is a limited company that is not carrying out any business or earning income, such as investments, and has no other significant financial transactions. It is a legally active entity that simply has no significant accounting transactions to report. Companies can become dormant if they stop trading, are a new company before starting business, or have a minimal corporation tax liability. Even though it is inactive, a dormant company still has legal responsibilities, like filing annual accounts with Companies House and "nil returns" with HMRC

THE HUNTING EDGE (UK) LTD people - Find and update company information - GOV.UK

THE HUNTING EDGE (UK) LTD - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity

find-and-update.company-information.service.gov.uk

Think they are on the SD forum. so it would be helpful if the explain what they are doing as possibly now trading under a different ltd registration or unlimited company.

 

[urban]

Update.

No further communication received after the email from "Henry", despite me chasing. So I've done a chargeback, and ordered from Bushwear instead.

You've got to wonder whether they are fraudulent or just profoundly incompetent. A strong indication that they may be fraudulent is that they offer an incentive if you pay them by bank transfer (which makes it much easier for them to keep hold of your money when they fail to supply the goods).

Anyway, my credit card has refunded the money, so I'm not out of pocket. Just disappointed really.

 

[Andyquadra]

Update.

No further communication received after the email from "Henry", despite me chasing. So I've done a chargeback, and ordered from Bushwear instead.

You've got to wonder whether they are fraudulent or just profoundly incompetent. A strong indication that they may be fraudulent is that they offer an incentive if you pay them by bank transfer (which makes it much easier for them to keep hold of your money when they fail to supply the goods).

Anyway, my credit card has refunded the money, so I'm not out of pocket. Just disappointed really.

They've even been online today offering a thermal for sale

 

[User00056]

They've even been online today offering a thermal for sale

Absolute brazen cheek.

 

[Andyquadra]

Absolute brazen cheek.

Ah,, but saying it's in stock.....

 

[Greg105]

Terrible company totally agree with OP
Submitted review

I purchased a Hatsan Gladius .177 FDE from The Hunting Edge in July 2025 and received it in August. Very soon after delivery, the rifle developed accuracy problems, which I reported immediately.

Despite raising the issue promptly, it took three weeks for the rifle to be collected. Communication throughout this process was slow and inconsistent.

I’ve since been informed by the distributor (SG Trade) that repairs are taking 4–6 weeks and that replacements are rarely authorised. Given the delays already experienced, this is unreasonable and unacceptable.

Under the Consumer Rights Act 2015, I’m entitled to a repair or replacement within a reasonable time and without significant inconvenience — neither of which has been met.

The overall after-sales experience has been very disappointing.

• Poor communication

• Excessive delays

• No urgency to resolve a clear manufacturing fault

I genuinely hoped The Hunting Edge would stand behind the products they sell, but this experience has left me frustrated and without confidence in their customer service.

I strongly refute the suggestion that the issues with my Hatsan Gladius .177 FDE were caused by “operator error” or any form of tampering. The rifle developed accuracy problems almost immediately after delivery — within just a few uses — and was reported promptly on 31 August 2025.

At no stage did I attempt to modify or interfere with the rifle. My concern was, and remains, that it arrived with a manufacturing or setup fault.

Communication has indeed been slow and inconsistent. Despite my early report, collection did not take place until three weeks later, and since then, updates have been minimal and often required repeated follow-up from me. This has been corroborated by the fact that repairs are still ongoing months later, with no clear resolution date.

While I understand that The Hunting Edge relies on its distributor for repairs, my contract is with the retailer — and under the Consumer Rights Act 2015, the retailer remains responsible for ensuring that faults are addressed within a reasonable time and without significant inconvenience.

My review accurately reflects the experience:

• The process has been excessively delayed

• Communication has required repeated prompting

• I have faced significant inconvenience for a clear product fault

It’s disappointing that rather than focusing on resolving the issue, The Hunting Edge has chosen to imply customer fault. I stand by my review as a fair and factual account of my experience.

 

[Flash G 74]

Hello, Some interesting reviews ??

 

[Greg105]

Hello, Some interesting reviews ??

Check them out on Trustpilot & google