Beware Deerhunter products

[CWMMAN3738]

Just a word of warning to all those out there considering buying Deerhunter products, beware that the warranty is only valid from the time your item is sold to the retailer not from when it is sold to you by the retailer.
To clarifi i bought a pair of trousers ( £160 ) from a well known retailer at the CLA last year & towards the end of the season the one leg zip went & the stitching in the crotch below the fly undid about 2" so i contacted the retailer who said they couldnt send them bk &t to contacted the UK rep for deerhunter who had me send them to him & he said he'd sort it. So i duly posted them off to him.
Result i thought.

Not on your life.
they arrived back in the same condition with a letter from deerhunter stating "Unfortunatly these trousers are not under our claim warranty any more-as they were purchased from us in 2009."
"we can therefore not accept the claim & return the trousers to the address informed to Mr **** ****.". Best Regards B Aand**"

i contacted the rep who agreed with me that this couldnt be correct & as he requested emailed him a complaint expressing my displeasure at their response & tried ringing him but was unable to get an answer so as i stated in the email i am now informing everyone of deerhunters policy on warranty & returns, so beware you need to know when your retailer purchased the item from them (deerhunter) before you purchase it from them (the retailer) to know how long you have left on the warranty as in some cases it may be zero if the retailer has had them in stock for some time.
attached is a copy of the letter recived if anyone doubts me or deerhunters position.
View attachment 55718

 

[Hornet 6]

Sounds a little unreasonable to me, however your claim is, or should be against the retailer not the maker.
As with anything in it's first year of ownership, complaints and returns go to the retailer as they are responsible.
The maker or importer only has a duty of care to the shop in the first year, not to you.

Neil.

 

[tedster]

Trading standards job.

 

[unicorn71]

Sounds a little unreasonable to me, however your claim is, or should be against the retailer not the maker.
As with anything in it's first year of ownership, complaints and returns go to the retailer as they are responsible.
The maker or importer only has a duty of care to the shop in the first year, not to you.

Neil.

Yep retailer should take responsibility.

 

[pinkfoot1]

Look up SALE OF GOODS ACT 1979. There you will find all you need to know regarding a claim against the retailer who must repair/replace or refund against faulty goods. It is not uncommon for a retailer to appear to be helpful by returning goods to the manufacturer. The problem is his alone as regards your contract with him as you have no contract with the manufacturer, wholesaler, importer etc..

 

[CWMMAN3738]

yeah i tried several times with the retailer but they refused to help or accept them in any way,
this also would mean that retailers are going to refuse because of deerhunters policy

 

[riflerob]

Sorry, but as others have said, your contract is with the retailer, not the maker. If they refuse to take on their legal responsibilities, then you either go Trading Standards or Small Claims.

To Deerhunter, it's a 6 year old pair of trousers ...

 

[Vipa]

Sounds a little unreasonable to me, however your claim is, or should be against the retailer not the maker.
As with anything in it's first year of ownership, complaints and returns go to the retailer as they are responsible.
The maker or importer only has a duty of care to the shop in the first year, not to you.

Neil.

Correct Neil... this is the retailer's problem.... NOT the end user's

 

[willie_gunn]

If you bought them at the Game Fair (18-20 July 2014) and the fault appeared towards the end of the season (Jan 2015) then you were approaching the six month threshold, so hopefully you contacted the retailer before the end of Jan? After that it's down to the consumer to prove that the goods were not of satisfactory quality at the time of purchase. Regardless, you should take this up with the retailer and remind them of their obligations under the Sale of Goods Act 1979.

Bear in mind also that the retailer can take into account "wear and tear".

Follow the instructions here: Citizens Advice - Faulty goods - if you want a repair or a replacement

 

[kennyc]

yeah i tried several times with the retailer but they refused to help or accept them in any way,
this also would mean that retailers are going to refuse because of deerhunters policy

I can see nothing unreasonable about refusing to repair an item that is now 6 years old, even if it had only been used once in that time the original manufacturers warranty will have expired, your problem is with the retailer who is so poorly organised as to have kept stock on the rack for that long in the first place! seems a bit rich to be blaming it all on Deerhunter

 

[User00003]

if the trousers sat on the retailers shelf for 5 1/2 years and after 6 months use by the new owner they fell to bits, then it's Deerhunters problem with a faulty good, however, the sale of goods act states that it should be taken up with the retailer, who should in turn replace or refund and then take it up with the manufacturer themselves after the customer has been dealt with.

 

[artschool]

i wouldn't buy deer hunter again after owning a set of their ear protectors.

 

[Ray7756]

yeah i tried several times with the retailer but they refused to help or accept them in any way,
this also would mean that retailers are going to refuse because of deerhunters policy

You quite rightly named the manufacture , but you dont seem very keen to name the retailer, it is quite clear that the fault lies with the retailer so come on get their name up in PRINT

 

[devon deer stalker]

I had a similar problem once, the retailer took a back seat and tried to wriggle out of his responsibility, i was having none of it, i knew my rights, trading standards phoned the shop and it was very quickly resolved.
Cheers
Richard

 

[caz518]

i wouldn't buy deer hunter again after owning a set of their ear protectors.

Pardon?.....I used to have a pair as well

 

[kennyc]

if the trousers sat on the retailers shelf for 5 1/2 years and after 6 months use by the new owner they fell to bits, then it's Deerhunters problem with a faulty good, however, the sale of goods act states that it should be taken up with the retailer, who should in turn replace or refund and then take it up with the manufacturer themselves after the customer has been dealt with.

sorry I don't agree with the first part of that, the manufacturer will warrant stuff for a fixed time after manufacture, the distributor will have a cut off time after the product is moved on to the retailer. the retailer will also have a fixed warranty time after selling the product on, if you are stockpiling equipment and selling it on as new then if you get caught with a problem as a retailer then tough titties its your problem! Deerhunters responsibility expired years ago, if the item had been sold in good time and failed Deerhunter may well have accepted responsibility, however the customers complaint would have been with the seller, not the manufacturer.

 

[woodmaster]

It's dead simple. The manufacturer will have given a warranty to their customer (namely your retailer). Your retailer gives you a warranty for a period of 12 months from the date of your purchase.
So just send them back to the retailer and demand your money back. Make sure you have pictures of the faults and keep the correspondance you have. Give them 14 days to refund you. If after that time they don't just apply for a CCJ against them. They will have to come to your local court to refute this and pay their own costs, so doubt they'll want that expense.

The rights of the consumer are very strong so don't be fooled around.

 

[paul o']

I would also like to add if you let her indoors nr them and she puts them on the air'a and nr a GU10 light fitting they will melt !!!
on the goods act think it was sec 17 unfit for purpose : http://www.google.co.uk/url?sa=t&rc...=YQgrCCSgEXeDHQeuEy4q1A&bvm=bv.91071109,d.d2s

 

[willie_gunn]

Warranty, guarantee, 12 months, 6 months, 6 years......has anyone actually bothered to read the Sale of Goods Act?

Where has the retailer offered any sort of warranty, let alone one for 12 months?

Deerhunter is the manufacturer. They offer a warranty on their goods. In this case I expect it is their 5-year warranty, hence why they say this claim won't be met as the goods are now 6 years old. This warranty is between Deerhunter and the consumer, not Deerhunter and the retailer. In reality the warranty is probably little more than a guarantee, in that it only protects the consumer against manufacturing defects. Also there was no separate cost involved for the warranty.

The retailer might have offered a guarantee, but somehow I doubt it in the case of clothing as guarantees normally relate to goods provided as part of an overall service (parts used in a car service, windows as part of a double-glazing job, etc.)

The retailer does, however, have responsibilities under the Sale of Goods Act 1979.

All the Act says is that as a consumer you have a "reasonable time" in which to examine and accept the goods, though the Act does not not actually define any set time period. If, however, you reject the goods and want them repaired or replaced then; prior to 6 months after purchase the onus is on the retailer to prove the goods were not faulty, after 6 months it's down to the consumer to prove they were faulty.

The retailer can replace the goods, repair them, or offer you a refund.

Oh, and you have a time limit of 6 years after purchase in which to bring any action against the retailer, but that doesn't mean that the goods have to actually last 6 years.

 

[CWMMAN3738]

right guys the retailer is Marsh House Farm, and as willie_Gunn pointed out its the manufacturers warranty that is in force from time of purchase however my local TS said that they should facilitate the return however they are the most unhelpful of people with a total indifference to their customers in my experience.
However, the power of social medis seems to have had an effect on the powers that be & i recived this email this afternoon from Deerhunter
View attachment 55770

many thanks to all espically Sean Leak for all his hard work in this matter & all the advice but espically to deerhunter for their understanding & kind offer saving me further work in persuing this matter.