Crispi Warranty?

[Brad93]

I've got a pair of Crispi Summit GTX and Crispi Hunter GTX

The hunters were a bit hot for summer so I bought a pair of these Summit 6" boots back in May. They've only had light use up until about 6 weeks ago when they've probably been worn every few days. Did get muddy twice but cleaned and brushed with just water both times.

Anyway I noticed a few weeks back in that torrential rain my feet were wet at the end of the day.
Took two days to dry the boots next to the radiator.
It must have seeped through.
I thought well they're a summer boot they're probably not fully water resistant, just splash proof.

Anyway carried on wearing the boots as they're very comfortable.

Today I've noticed the sole is coming away at the toe.

Not impressed. They were about £230 from
the bush craft store.

Anyone gone through the warranty process?

Should I go through Crispi or the retailer? Got £500+ of their boots and expected more from this well reviewed brand. Maybe I should have gone for the cheaper Han Wags.

 

[Taff]

First stop is the retailer, they should contact crispi on your behalf.

 

[The Singing Stalker]

Your contract is with the retailer, not the manufacturer. He is your first port of call.

 

[r judd]

Defo with the retailer, why you would think a pair of GTX boots would be splash proof is beyond me

 

[Sprocker101]

I went through the retailer when a zip went on mine and I sent back to Crispi and they replaced them no problem.

 

[Andrewslater]

I sent a pair of highland pro boots back to bushcraft and Crispi replaced them after inspection with no questions asked. completely different problem as mine was the lining separating from the outer.