Brock and Norris

[stevenedwards]

I have also had excellent service from Mike. When OpenSeason, the then Mauser importer, closed and left me with a badly threaded "new" barrel Mike contacted me and offered to sort it out. He did a first class job and declined any payment just a small donation to the good cause he supports. I have tried to win a couple of the rifles has donated and will no doubt try in the future.

 

[Malxwal]

Only one experience, a phone call earlier this week regarding a rifle I was told was built by Brock & Norris. Not sure who I spoke to, but I reckon we could have yapped all day, had my phone signal not dropped. Couldn't have asked for better. I also know what its like to not be able to get work done for answering peoples questions over the phone, but its what inspires confidence in customers. Top marks from me!

 

[jcampbellsmith]

No not at all. While I've only had limited contact with Mike and the company I found him is an absolute gent to deal ...

+1.
Regards
JCS

 

[CarlW]

The trouble with this kind of post is that it makes people apprehensive about offering anything or making donations. If you have a problem with someone then talk to them about it not the whole world

To be fair to the OP, he just got worried because he was getting no response to his comms. Sounds like the two of them are now connected and it was just a misunderstanding.

 

[old keeper]

Mike's had a lot of set backs over the years but has never given up. His service has always been top class and he has to be one of the top gunsmiths in the country.
Top chap, even though he comes from Cornwall!!

 

[nathan83]

The trouble with this kind of post is that it makes people apprehensive about offering anything or making donations. If you have a problem with someone then talk to them about it not the whole world

The whole point was I couldn’t talk to him because he didn’t reply to my messages or emails. He’s now acknowledged he received the stock back 2 weeks ago (not the end of last week). And has now sent a refund (yesterday apparently) Why he couldn’t of said that I don’t know. If he had I wouldn’t of started this post. As i said earlier in the post he received the stock back on the 1st of May. if I hadn’t of started this thread then I still wouldn’t know what Was happening. As far as I’m concerned I was perfectly within my rights to post this it’s just a shame I had to in order to get a response

 

[brock and norris]

Only one experience, a phone call earlier this week regarding a rifle I was told was built by Brock & Norris. Not sure who I spoke to, but I reckon we could have yapped all day, had my phone signal not dropped. Couldn't have asked for better. I also know what its like to not be able to get work done for answering peoples questions over the phone, but its what inspires confidence in customers. Top marks from me!

Yes sir it was me you spoke to visa vis a 284 I had built .

 

[sikadog]

Never had a problem with Mike he has sorted lots of problems caused by other rifle smiths, you could not meet a more helpful man.

 

[Markfox]

I’ve always had good email replies and Facebook replies answering my questions, and also makes some nice rifles

 

[RCS Deer Management]

I have delt with mike extensively in the past. I could not recommend him enough, he truly is one of the gems of the shooting industry.

 

[VSS]

Only spoke to him once, on the phone. Seemed like a gent to me, perhaps a bit of a rough diamond, clearly not the sort to suffer fools. I wouldn't hesitate to do business with him, based on what I've heard and seen of his work.

 

[Malxwal]

Yes sir it was me you spoke to visa vis a 284 I had built .

And a pleasure it was. I may be back on the blower for grown up advice when it comes to the necking up of brass.

 

[75]

I have hesitated about posting something on this thread as I know negative reviews can impact business and that isn't my intent, but I just wanted to bring some balance.

I tried to do business with Mike, I really did! I've heard the reports on the quality of the work he delivers and have no reason to doubt that. However, I tried to order a custom build about 18 months ago and initially all was great, very friendly and helpful. However, when I called to ask for an update on the progress of a quote he'd promised 6 weeks previously, I basically got a load of abuse about how busy he was and somehow it was my fault he'd not been able to stick to the deadlines he'd set himself! Very strange behaviour and at no point had I been pushy or hassling - I wasn't in a rush for the rifle and knew the McMillan stock would be at least 6 months anyway. But if someone says "give me a week to pull a quote together" I don't think it's unreasonable to ring after 6 weeks to find out how things are progressing...

I wouldn't use again myself but I know he has a thriving business and plenty of fans so all the best to him.

 

[ejg]

We have been doing business with Mike since roughly ten years. In that time there was not a single issue. Yes Mike is ex military and it might show here and there. The Military experience on the other hand will also lead to no nonsense, good, reliable rifles. I have learned a few things from Mike in the past which has helped our business also. ….and most of us are far from being perfect. a bit of tolerance.
edi

 

[tozzybum]

Had 1 rifle modified by Mike ,done whilst i wait and explains what he is doing .Quality job to the agreed price and a mine of Information happy customer

 

[Muddy]

i have known mike for a number of years to many to remember but anyway i have had three rifles rebarreled one was a complete right of quad rolled bent every thing broken stock bent barrel bent scope you name it any way mike totaly rebuilt it with all new parts only the action survived when i got it back it shot one hole groups all day long and still does as do the other rifles mike has done for me a top man in every sence of the word

 

[bogtrotter]

Only met the man once at a show, never bought anything or had any work done by him, but he did take time to answer my questions
Seemed like a decent guy to me.

 

[redrbr]

Sometimes is does not feel like it particularly on this forum .

Well, it was very much appreciated by me and my family. I was glad to have the chance to donate. Thank you.

 

[sikadog]

The problem is its like life you, can't please all of the people all of the time

 

[NullMac]

Sometimes is does not feel like it particularly on this forum .

I am always happy to big up the Contractor Mike. Its got all the bits for a solid working rifle. Nailed a heap of deer in the woods and up the top of the Cairngorms If you ever have too many ....