I have a variation somewhere in the mills of the Met, and they do seem to grind excessively slow, I wasn't surprised not to receive my FAC before the holidays but am growing ever more annoyed by the complete lack of communication from the licensing dept or FEO, they're short staffed, snowed under or such no doubt - so what are we paying for?
As I said, an increase in fees might be a little easier to accept if the police would sort their act out. Their current level of service re firearms licensing in most forces is appallingly poor even by UK customer-service standards.
I bet we end up paying more for even worse service, and we're fecked if it ever goes to an online system, I mean who can name a gov't IT system that was ever built properly or even worked?
Applications, variations or renewals require paperwork to be spot on, no omissions or errors or it's back to square one - that's what they expect from us.
What we get from them is delay without adequate/acceptable reason, serious errors re the likes of serial numbers, mispelt names of owners or rifles - and all without recourse to any complaints procedure never mind recompense or compensation for inconvenience or loss.
Yep, the cost of all things FAC-related will go up, it's inevitable, but the likes of BASC should demand a serious and measurable improvement in service levels too.
We pay twice for out FAC's, via fees and general taxation, we have a right to expect better service than we get.
Fees are going to rise, that is inevitable, but we must be able to ask for an improvement in service and for standards to be set eg turn around times on grants, variations etc.
Hopefully the involvement of the likes of BASC in the discussions will counterbalance or negate the input form the antis who simply want fees to be used to discourage gun ownership in the UK.