What a palaver, some weeks ago (April club details and land used and Farm details) I started the renewal process ,had a hiccup with my medical form had to go outside my Gp.anti our sport/hobby/lively hood so that was delayed, all things came together so posted my papers all correct as I thought ,enclosed a tick list, couple of weeks later got a text to say paperwork incomplete so tried to phone in ,no answer resorted to a email to ask what was the problem ,they did ring me to clarify the problem also told they're short staffed ,I was told I had filled in for variation, they had my medical cert but no the renewal section ?yet by weight it cost just over £7 I then find out there was another 15 pages, prior to the application I followed the paperwork I had at hand and now believe the 15 pages was a new introduction so filled it all in and sent off the renewal papers by registered signed for this time postage was under £3 with a lot more paperwork?, I nominated a person who I had spoke to for their attention ,heard nothing. I then received a letter to say my certs are soon to run out and they had not received anything from me yet had spoke directly previously, so sent them a email with the dates sent ,along with the Royal Mail receipts of proof, still no response .Then hey ho got a email yesterday thanking me for my application and to pay via a link using a payment code did that all ok got the receipt .This morning another email 'application received you should have a pay link sent to you yesterday if not received check your junk/spam folder,' I have had 3 people dealing with my renewal , there is the old adage 'right arm left arm elbow rz'.I am not holding my breathe as to when /if I get my tickets back and the payment I paid does not cover my variations unless they feel charitable.