Normally had quick service from them, down side was six weeks wait for a gun cabinet,but to be fair to them they did not have it in stock and they had it dispatched straight from the manufacturer.
I stay fairly close to them thirty or forty miles depending on which premises and they don't hold a huge stock and they won't hold anything for you, phoned them about a bipod for a client who was stalking with me, they only had one in stock, asked if they would keep it aside till the next day, answer no its first come first served, bit disappointed as I am a regular customer.
Alternatively my grandson returned a pair of faulty binoculars,they no longer had that make in stock, replaced them with a more expensive pair at no extra cost.