Thomas Jacks - Great Customer Service

[Rutland lad]

Out on Wednesday night I did my usual trick of putting my external battery into the Pulsar C50, but not screwing down the cap until I remove the rifle from the slip. I find that the hour taken before arriving at my stalking starts the battery to discharge, so I don’t fully engage it until I’m on the scene.
Arrived at the ground, rifle out, cap turned - so I thought. About an hour later after a lot of foot stalking I noticed that the external battery wasn’t showing on the screen. Then I saw why. Cap missing. Fortunately the battery was still there, so I removed it and carried on using the internal battery.

I had a successful outing thankfully.

I decided that it wasn’t worth tying to retrace my steps in the dark to try and find the cap, so Thursday morning a flurry of emails between myself and Thomas Jacks was had, and by that evening I’d paid for a new battery cap and a new magnetic lens cover for my Axiom key (original magnet detached, another glued in and subsequently lost) and by first post this morning a nice package arrived with both items.

I think that’s just about 36 hours between order and delivery.

Top marks to them.

 

[Pelyma]

I needed some advice from them and Tom was really helpful and thorough, what I would call good old fashioned service, I couldn't agree more with you definitely top marks.

 

[Flash G 74]

Hello, Yes they are very good when it come to Customer Service, I bought one of the original Yukon Photons MK 1 back many years, Quite a few of these had faults as mine, Got a brand new unit and it is still working and used for ratting with a new 940 I/R torch, My first N/V scope from them was tubed until i bought the Photon, What a change in Night Vision since then,