Kharles Scope repair service

Shooting Supplies : Ammo - Reloading - Firearms - Optics - Accessories
Dengie Boy

Dengie Boy

Active Member
Hi,
Has anyone sent a Kharles scope back to the manufacturer for repair via one of the local stockists? Just curious of peoples experiences of time scales, level of service & what sort of costs were experienced. Got a scope that doesn’t seem to keep zero.

Thanks in advance all.
 
Sent mine to the importers Cornwall Devon area service was good it was a old model one took about 4 weeks and was foc with brexit now you are better sending it to a agent in uk then they can deal with all the paperwork
 
jb7x57 said:
Sent mine to the importers Cornwall Devon area service was good it was a old model one took about 4 weeks and was foc with brexit now you are better sending it to a agent in uk then they can deal with all the paperwork
Click to expand...
Cheers, will print of the returns paperwork & drop it off at my local agent on Tuesday 😉👍🏼
 
I sent my Kahles K525i back 18 months ago direct to kahles. . Scope was 6 months old but I wanted some changes to my Recital.

From sending it off to getting back in my grubby little hands was 7 days …… I will say that again 7 days !

I even got a curtesy call to say work has been completed and is just I leaving the workshops today via UPS .

they even put a goodie bag in the parcel too with a hat and some sticker patch things and very nice thank you letter .

Some maybe surprised to know that Kahles is only a small company, they only have a small number of employees.
And yes they are under the Swarovski umbrella But still run very independently, all Swarovski did was buy out the competition, like it has done on a couple of other occasions over there years .
Both Swarovski and kahles are good as it gets and take there customer service very seriously.
 
Recently the elctronics on my Kahles RF 10x42 failed. I sent them directly to Kahles and got a reply within a few days only.
I had bought them three years ago so they were out of the 2-year warrenty on the electronics. They said they couldn't repair them but they gave me two options.
Either get a free replacement of the same model or receive the new model for a 100 EUR surcharge. I drew the second option.

Even though it's a pity they cannot repair them I feel that I'm being dealt with in a very fair manner. Thumbs up!
 
I am so pleased to see nothing but positive comments. I was unsure whether to just bin it over the weekend when we realised something was amiss. Sort of looking forward to the experience now, in some weird & sad’istic’ sort of way 😯
 
Can't fault their customer service.Stood on my lens covers for my 418TT scope,cracked the plastics.
Emailed Kahles received a new set in less than 5 days FOC👍
 
Steff said:
Recently the elctronics on my Kahles RF 10x42 failed. I sent them directly to Kahles and got a reply within a few days only.
I had bought them three years ago so they were out of the 2-year warrenty on the electronics. They said they couldn't repair them but they gave me two options.
Either get a free replacement of the same model or receive the new model for a 100 EUR surcharge. I drew the second option.

Even though it's a pity they cannot repair them I feel that I'm being dealt with in a very fair manner. Thumbs up!
Click to expand...
I’m not in the UK but had exactly the same issue and response from Kahles via their distributor here in SA. Expecting my replacement this week.
 
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