Returned to shop..

[Adders]

If you returned some clothing to an online shop under harkilas 5yr warrenty, how long do you think it might take to get a response?

 

[HonestJohn]

Depends on the shop and if they are proactive in contacting Harkila.

 

[wytonpjs]

If you returned some clothing to an online shop under harkilas 5yr warrenty, how long do you think it might take to get a response?

When I engaged over a leaking pair of Pro trousers I got an email response the same day with return instructions and had replacements within 2 weeks. Suspect the delay isn’t with Harkila!

 

[Pedro]

The deal you have is with the online shop rather than with Harkila legally. They may tell you that they will have to send the offending article back to their suppliers and get a replacement and so there's a delay. But whilst they obviously also have a vested interest in not losing out, ensuring their supplier (be that Harkila or whoever) recompenses them, it's the retailer that carries the can as far as you are concerned and if there's any unreasonable delay, I'd just push them for a refund and go elsewhere.

 

[Adders]

I thought the deal is with the shop only for the first 6 months. Thereafter it’s with the manufacturer.
The problem I’ve got is: it’s been a month of radio silence. It’s frustrating.