I was there on Saturday and I too spoke with the Hik technical team about my 4K LRF that the charging port cover had detached.
They said if I had brought it with me they would have repaired it there and then , but unfortunately I hadn’t but they gave me a replacement anyway.
I then went on to explain to one of the elite team about the problem with the LRF box disappearing after 3.5 magnification and that we had to Jack the back of the scope up in effect to give it a 20 moa so that the lrf box stays in the scope at higher magnification, and he went on to explain that he is testing a unit where it will be possible for the user to move the lrf box in the settings and when they are happy and the program is ready they will be releasing an update for that .
I had a great day there and the Hik and elite teams I was more than happy with, and based on the experience I had with the teams it made for a better day .
Colin