Swarovski Optik - outstanding customer support [yet again]

zambezi

Well-Known Member
I bought a pair of Swaro 10x42 EL binoculars 9 years ago. They have been dragged through Devon forests and bogs and survived perhaps half a dozen safaris to Africa in that time.

Wear-and-tear was inevitable. And mine had two issues: rubber armour had gone through on the thumb area and Kalahari sand had found its way into the focussing gearing. [gritty and stiff to focus, but glass still as good as first use]

The optics suit my eyes in a way that neither Leica nor Vortex match, so I determined to invest in having these bins restored. They are keepers.

Well...I was blown away. Swarovski Optik have fettled my high-mileage bins back to new condition for...nowt! Absolutely Free Of Charge. That is a proper warranty.

It took about a month to go to Austria and come back, but it was worth the wait.

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Their customer service is 2nd to none,well worth the outlay for a lifetime of use.
The sister company Kahles is excellent too.Sent me a pair of bikini covers FOC from Austria when I stood on mine & cracked them🙄
 
I have had the same customer service on two occasions and cannot speak highly enough about Swarovski.
 
note on some items that older ... i think 30yrs?..... they will no longer do for free but still do it with surcharge

i had a draw scope that they said no longer supported and didnt have parts any more .

Paul
 
draw scope that they said no longer supported and didnt have parts any more

If you buy a Swarovski optical device, it pays to register same with them.

The general Swarovski warranty is 10 years with nuanced positions for electronics:


Near the bottom of that page is a link to which devices are beyond warranty:

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