Hi does anyone have a phone number for uttings the one on sight does not allow you to talk to anyone and the online request will not accept my email, I've tried 3 different ones, I have a defective sight that. Weds to be replaced, it's a crying shame that you are unable to speak to a real person when you have been sold defective equipment.
Uttings, unable to contact re defective sight.
- Thread starter jimbo586
- Start date
They only respond to e-mail which is not ideal.
The phone number directs you to website and 'contact us' box.
I did have an issue with an order and they responded quickly to e-mail but perhaps if you have a defective item then it is more re-assuring to speak to a person.
The phone number directs you to website and 'contact us' box.
I did have an issue with an order and they responded quickly to e-mail but perhaps if you have a defective item then it is more re-assuring to speak to a person.
K.H - Tikka
Well-Known Member
They have always been really helpful and responded promptly to any enquiries I have made.
Maybe try a direct email to: uttings-2@uttings.co.uk
Make sure to outline your order number, personal details etc.
K.H
Maybe try a direct email to: uttings-2@uttings.co.uk
Make sure to outline your order number, personal details etc.
K.H
Thanks for this, I really cannot stand companies that do not have an easy after sales service. I will take your experience onboard and not use them in the future, along with my growing list of other faceless companies. I can totally understand your frustration. I hope you manage to sort it out.
Can't speak for aftersales but I submitted a query about a product on their website, via the online form, and had a response within 24 hours. That was using an email address @ my own domain name. Not to say it hasn't gone glitchy since then!
K.H - Tikka
Well-Known Member
Jim,
Very surprised to hear this. They have always been excellent whenever I have used them in the past.
Out of interest, what sight was it you purchased and when? Can you go through another retailer to claim on the warranty? Obviously it’s not ideal and not fantastic at all from Uttings…
K.H
Very surprised to hear this. They have always been excellent whenever I have used them in the past.
Out of interest, what sight was it you purchased and when? Can you go through another retailer to claim on the warranty? Obviously it’s not ideal and not fantastic at all from Uttings…
K.H
Yeah, I wont use companies that wont actually talk to customers ! Thanks for the heads up , happy to pay a bit more for decent staff who know what the heck they are talking about also .
devon deer stalker
Well-Known Member
Send them a letter, signed for 1st classEmailed them again with my phone numberq still no reply , I now have no way of getting my sight replaced it's very frustrating , I will have to buy a new sight from another company which will obviously be a drain on my bank balance.
kenbro
Well-Known Member
Hi,Emailed them again with my phone numberq still no reply , I now have no way of getting my sight replaced it's very frustrating , I will have to buy a new sight from another company which will obviously be a drain on my bank balance.
Have you tried this?
Ken.
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K.H - Tikka
Well-Known Member
You may be able to do that via the Vortex warranty through another retailer? Might be worth a try… not ideal but could at least get it fixed/replaced.
K.H
You could save yourself a lot of hassle by dealing with @CSW directly.
Country Sports Wholesale Ltd
Our VIP warranty is about you, not us. It's about taking care of you after the sale. VIP stands for a Very Important Promise to you, our
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