Any bed/sale of goods act experts on here?

New Avon Arms
D

Dodder

Well-Known Member
Just woken up at 5am yet sgain with lower back pain caused by our bed. Expensive new super king bed bought 11mths ago from a large retailer with a built in mattress topper. Initially uber comfortable (and we spent ages 'testing' the beds in the shop before we chose), after a few months we noticed both sides where we sleep were starting to dip. It appears to me the filling in the built in topper is compressing. This has gradually got worse & worse, so I called the shop to report it as there is a 5yr guarantee and they arranged for an independent company to come out and check.
Guy eventually turned up at 4pm this Monday to look and test the mattress and prounced the 'sag' was measured at 25mm so 'within acceptable limits for the age of the mattress'. There is a prounounced ridge in the middle and on either edge of the mattress from where neither of us sleep and the test was a bit of string with two small weighted bags hung across the bed with a small measuring chart approx 20cm wide then placed in the dip. At no time were any weights put in place to measure the effect of a body lying in the bed.
I suggested to him that had he turned up early in the morning after we had just got up that the sag would have been considerably worse. I then replicated his test with dog poo bags with 5 x 12b cartridges in each on the end of a piece of string and got the same 25mm sag. Next morning straight out of bed, measured again and it was 35mm.

So my question is does anyone on here have any industry knowledge of beds and how they should be tested please or any experts on the sale of good act. We haven't had the report back yet but I am expecting that it will come back as all is well when it clearly isn't. Any advice appreciated, as Mrs D is very unhappy at being woken every day at 5am!
 
I got a Vispring dual side mattress years ago from John Lewis because it was sold as medium her side and firm on mine, also "non turn" on the label. Within the year, we had exactly what you have, dips where you lay and a great big ridge in the middle. Guy comes out and says there's nothing wrong with it and "we should be turning the mattress at least once a month". I pointed this statement out to John Lewis and was given a refund.
 
Had a very similar issue with one we had
We complained and then complained and eventually we were able to swap for another one
I feel for you - i remember those nights of back pain and frustration with lack of sleep

The one we have now is superb and just highlights manufacturing defects do happen
 
We bought an expensive Tempur bed and mattress to replace an old Hulsta which was exceptional but after 30 years, needed changing. After a very short while my back problems resurfaced and we too experienced mattress sags. Out of frustration we dragged (I was staggered but the weight) the spare bed mattress over to our room and bliss ensued - the answer had been under our noses for years. The problem with this mattress though is that whilst a single-piece double, it has different firmness either side - the wife preferred a much softer side so consequently we cannot turn it which I think is essential for long mattress life.
 
wytonpjs said:
We bought an expensive Tempur bed and mattress to replace an old Hulsta which was exceptional but after 30 years, needed changing. After a very short while my back problems resurfaced and we too experienced mattress sags. Out of frustration we dragged (I was staggered but the weight) the spare bed mattress over to our room and bliss ensued - the answer had been under our noses for years. The problem with this mattress though is that whilst a single-piece double, it has different firmness either side - the wife preferred a much softer side so consequently we cannot turn it which I think is essential for long mattress life.
Click to expand...
Just turn it end to end instead of side to side... simple! :doh:
 
wytonpjs said:
We bought an expensive Tempur bed and mattress to replace an old Hulsta which was exceptional but after 30 years, needed changing. After a very short while my back problems resurfaced and we too experienced mattress sags. Out of frustration we dragged (I was staggered but the weight) the spare bed mattress over to our room and bliss ensued - the answer had been under our noses for years. The problem with this mattress though is that whilst a single-piece double, it has different firmness either side - the wife preferred a much softer side so consequently we cannot turn it which I think is essential for long mattress life.
Click to expand...
Why can’t you turn it? Swap head to toe and maintain soft side on her side of the bed?
 
Dodder said:
Just woken up at 5am yet sgain with lower back pain caused by our bed. Expensive new super king bed bought 11mths ago from a large retailer with a built in mattress topper. Initially uber comfortable (and we spent ages 'testing' the beds in the shop before we chose), after a few months we noticed both sides where we sleep were starting to dip. It appears to me the filling in the built in topper is compressing. This has gradually got worse & worse, so I called the shop to report it as there is a 5yr guarantee and they arranged for an independent company to come out and check.
Guy eventually turned up at 4pm this Monday to look and test the mattress and prounced the 'sag' was measured at 25mm so 'within acceptable limits for the age of the mattress'. There is a prounounced ridge in the middle and on either edge of the mattress from where neither of us sleep and the test was a bit of string with two small weighted bags hung across the bed with a small measuring chart approx 20cm wide then placed in the dip. At no time were any weights put in place to measure the effect of a body lying in the bed.
I suggested to him that had he turned up early in the morning after we had just got up that the sag would have been considerably worse. I then replicated his test with dog poo bags with 5 x 12b cartridges in each on the end of a piece of string and got the same 25mm sag. Next morning straight out of bed, measured again and it was 35mm.

So my question is does anyone on here have any industry knowledge of beds and how they should be tested please or any experts on the sale of good act. We haven't had the report back yet but I am expecting that it will come back as all is well when it clearly isn't. Any advice appreciated, as Mrs D is very unhappy at being woken every day at 5am!
Click to expand...
Can't help with your existing mattress I'm afraid, but if you want a new one look at the offering from The WoolRoom, and buy the best from their range that you can afford. In fact, buy the best from their range even if you can't afford it. You spend half your life in bed. That's more time than you spend in your car, and how much did that cost you?
 
Thanks for the (mostly!) helpful replies. The daft thing is our old mattress which was equally expensive but had no topper also did the same but after 10 and not one year but still remained comfortable. Wish we'd never got rid of it! I'd love to find out exactly what the 'tests' are supposed to involve and whether there are any industry standards for the testing. As far as I'm concerned testing the sag of the mattress without putting any weight on the bed to evaluate just how much it sinks is absolutely meaningless...
 
I cannot help you with info but your thread has made me think about my own mattress. Age wise it is due to be replaced, mostly because I have had it that long that I cannot recall when I bought it but I suffer with no back issues and enjoy lovely sleep every night. Makes me think I should ignore the "replace every 8yrs BS" and stick with it until it does become a problem.

Best of luck resolving your issue. It certainly sounds like you have a case but I am sure they will try and wriggle out of it.
 
Dodder said:
Thanks for the (mostly!) helpful replies. The daft thing is our old mattress which was equally expensive but had no topper also did the same but after 10 and not one year but still remained comfortable. Wish we'd never got rid of it! I'd love to find out exactly what the 'tests' are supposed to involve and whether there are any industry standards for the testing. As far as I'm concerned testing the sag of the mattress without putting any weight on the bed to evaluate just how much it sinks is absolutely meaningless...
Click to expand...
Indeed true. Sadly “sag“ happens to more than mattresses in a decade - don’t ask me how I know!
🦊🦊
 
You will probably have to replace your mattress yearly I assume, Its expensive.
However you can save a crazy amount buying Mattresses that have been sent back from to company from customers that didn't like them, There industually sterilised and taken apart before being sold again for a fraction of the price.

I know my friend got a £700 Mattress for £150, I could justify replacing a mattress every year or two for that price...
 
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