Free range rob
Well-Known Member
Well that stacks up with what Ian has said then
Condor thoughts?
- Thread starter foxerklw
- Start date
My condor CQ35L arrived on sat initially I was very impressed I had travelled down to a demo night in Dumfries just to get a look at the condor and the habrok. so today was the first real field test first fully charges battery in on the last bar within 25 minutes no rangefinder available. Sticks another battery in I get just under 1 hr 30 minutes this time not great but better 3rd time lucky nope 45 minutes and again on the last bar. But during this whole process I also got another issue with the screen it was appearing like there was a snail trail on the screen and it was like it was screen burn making the unit hopeless to use. I have managed to get a couple of pics with my phone of the said fault. When you do a power reset it does dissappear but is still faintly visible like screen burn on an old monitor. So by early afternoon I had given so I thought I would give the company a call to inform them of my issues and to try and get a resolution unfortunately when I called I was told this is the busiest day of the year and the guy I need to speak to is far too busy so they will get him to call back sometime? I asked if this would be today most likely not was the answer so it looks like once they have your money they don't really care they are too busy taking more money off other people to deal with repeat customers issues. I won't mention the company as I will give them a chance to redeem themselves. So a day wasted today and tomorrow is now a non starter suppose I will need to wait by the phone just incase the call back ever happens. Sorry about the long winded rant but poor service especially if they know that there could be an issue with them.
Free range rob
Well-Known Member
Must admit, all these negative reports make you think twice before parting with any money
Basically the battery indicator is incorrect so this all relates to the LRF also, as it’s looking at the battery voltage and thinking power is low when it is not !! So the software thinks the battery is very low and preventing LRF usage earlier than normal …Well that stacks up with what Ian has said then
Like I say they are aware and working on an update
Smellydog
Well-Known Member
Agreed.What a disappointing series of bad experiences. I don’t have a Hik but to let something go onto the market when there is a clear issue is inexcusable. Poor show by Hik - get it sorted!
Makes you want to sit back and take a condor moment ......
Foxyboy43
Well-Known Member
That made me laugh - I used to smoke Condor about then - some thought I was very classy, others thought the truth.
Jeff8861
Well-Known Member
My cq35 woukd keep rebooting when I pressed the lrf also. It didn't happen on the replacement cq50 I had maybe because I only had that one 24hrs.
There was an issue with a small amount of units on the first batch , that was resolved promptly..
Ian , do you think the battery issue will be resolved soon ?
My CQ35 has battery issues as described previously. Elite contacted me immediately after I contacted dealer and explained that there is a software issue on some units and hopefully will be resolved by end of week. Should be able to upgrade software using Hik app.
As a matter of interest the problem isn't as bad using 3.35Ah batteries as the supplied 3.2Ah ones.
As a matter of interest the problem isn't as bad using 3.35Ah batteries as the supplied 3.2Ah ones.
Jeff8861
Well-Known Member
Please clarify promptly lol, my 50mm was away two weeks with no completion date.
Jeff8861
Well-Known Member
Elite initially stated a firmware uodate would sort it. A week later they said it needed a hardware change.
I hope so...
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