Would be good if @Blackwood Outdoors could offer another side to the story, I’ve spent a fair bit with Ian over the years and always found him good to deal with. Sometimes there’s a very human reason why it can take a while to sort things out. Sometimes life happens.
Blackwood outdoors / Returns!
- Thread starter vizlauk
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vizlauk
Well-Known Member
Another happy customer! ( not)
No excuse for poor customer service - I've had it from some well known gunshops. Good communication is not rocket science.
vizlauk
Well-Known Member
Images of the marks in the lens, clearly faulty goodsView attachment 374440View attachment 374443View attachment 374441
I bought stuff from him before, 3 items he had on sale. They looked like they had been pulled out of a skip, eventually he agreeed to refund my money and return postage costs. He stung me for the return postage and just stopped communication. Never dealt with him since.
vizlauk
Well-Known Member
Seems like it's a regular thing to try & stitch a few customers
Right Sean. Why not come down and have a word with me, direct face to face.
You contacted me yesterday when I was travelling from Edinburgh. I've not had chance to reply to the email that was sent yesterday ! , So you give it one day then come on here slagging me off...
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HonestJohn
Well-Known Member
Highly professional
Whys that ? Posting on a forum after ONE DAY of not getting a reply on a weekend ? Pathetic...
Never seen anything like it... Talk about shooting yourself in the foot.
Ian
Dont lose your cool
As a previous customer of yours and a future one - think about it
'
If a man contacted you to buy something you would reply immediately - the same is therefore expected when people have issues - even if its just -
"I will deal with this for you on Monday"
We sell vehicles - and again we have issues as like you we dont make the things and things break.
I tell my lads - any issues just have it back
Hope you guys can resolve
vizlauk
Well-Known Member
I wasn't aware emails don't work on the train, you manage to go online on the forum no bother! I'd quite happily come & see you face to face, I've no problem there at all, I'm no keyboard warrior - getting cocky with attitude won't resolve an issue with faulty goods
You message me on a Friday (yesterday) when I was travelling and don't get a reply instantly and then come on here moaning the very next morning. What do you expect ?
The units are brand new from Sportsman, check the serial number contact them, you have 14 days to return an item for a refund, regardless if it's faulty, whats your actual point in this thread ?
Bring it down and sort it with me directly , I've already tried calling you, after seeing this post... Beggars belief..
I can assure you, it will be the last thing you ever get from us anyway. I have zero time for people like this in life..
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vizlauk
Well-Known Member
I asked on the email for the return address as per your returns statement on your website - this item will be returned once you respond with the address & via PayPal the original payment method.
When did you email ? Yesterday . I replied to one message and on checking you replied again and I never got chance to reply, due to travelling. So you then run amok on a forum , when you would of been sorted, if you just waited for a reply on a weekend...
I also see you commented on this thread YESTERDAY .
Another Pard DS35 70 LRF review
At the moment it seems that there is no DIY fix for the position of the laser splash and that it has to go back to SGC for that work to be done. I have a feeling that before too long someone will come up with a way to do this - as happened the the 008LRF Cheers Bruce
www.thestalkingdirectory.co.uk
That's a TOTALLY NORMAL thing to do , wait a day and go slagging people off , unbelievable !!
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To be expected, they all crawl out the woodwork . Never the full story though....
I'll sort it alright......don't you worry about that..
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