Have been a Sky customer for many years, mainly due to living in an area where digital TV reception is VERY poor & where they never installed cable TV due to remoteness. Over time the available channels on my package have been eroded & price has gone up.
So yesterday I decided to try to do something about it… they do a streaming service that gives me all my current channels for less than 50% of my current cost. I can add cinema to that & still be paying less than 2/3 of my current cost, so decided that as I have 500Mbps fibre to property broadband I’d switch to Sky stream.
First off, try to do this with online account but a) only able to upgrade to Sky glass or Sky glass+ & b) prices for existing customers are more than for new customers
Next I try calling a number listed online, speak to a guy called Randall who is clearly reading a script - so much so that I thought at first it was a recorded message like some of these services are. Got through security, told him what I wanted to do, he checked my existing contract, said it was expired & my hardware was old tech & then the line went dead
Less than pleased I called the number back & spoke to a lady this time, explained who I’d been talking to & could I pick up with them to carry on. She puts me on hold then comes back & says he’s not available but she can help so once again I go through security & explain the situation & as soon as I’ve finished she tells me I need to call a different number & hangs up as I’m part way through reading the number back to her because she gave it to me so fast I struggled to write it down
OK, I ring the other number & speak to a lady called Meena, I explain for the third time what I want to do & she immediately tells me she can’t price match the new customer package but that she can add cinema to my existing package if I want - again for more than the bolt on for a new customer. I explain I’m looking to reduce costs & improve my package & it’d be a shame if a Diamond VIP Member (that’s what they say I am on my online account) had to leave Sky just to get a deal that someone with no loyalty can get just like that. She goes into sales mode & say that she can do me a Sky glass package with everything I want but again it’s more than I pay now & I have a perfectly good TV. I tell her I just want Sky streaming for the same price as a new customer. She then says I need a broadband upgrade & they can offer me a deal as part of a package - she says their broadband will give me 26mbps which is just over the minimum 25mbps needed for Sky streaming. She got told bluntly that I already have 500Mbps fttp & don’t need their broadband & reverted back to he same position that they can’t offer me a better deal or match new customer prices.
So, wise sages of the SD… before I cancel my Sky contract & take a new one out in Mrs DB’s name (at the same address & paid for from the same bank account).
Are there any viable alternatives to Sky for day to day TV?
I’m not looking for sports or kids channels, just the mainstream channels, Mrs DB enjoys watching re runs of Vicar of Dibley, Only Fools & Horses etc on Comedy, I watch a few of the Discovery channels occasionally & what we’ve missed most is Paramount+ which was the main reason for adding cinema to the sky streaming package.
I’m not exactly a Luddite but have got so used to Sky that I really have no clue about streaming services, how they work & whether I need to pay subscriptions after buying, for example, a Fire Stick?
Any help at an ‘idiots guide’ level would be much appreciated!
TIA.
So yesterday I decided to try to do something about it… they do a streaming service that gives me all my current channels for less than 50% of my current cost. I can add cinema to that & still be paying less than 2/3 of my current cost, so decided that as I have 500Mbps fibre to property broadband I’d switch to Sky stream.
First off, try to do this with online account but a) only able to upgrade to Sky glass or Sky glass+ & b) prices for existing customers are more than for new customers
Next I try calling a number listed online, speak to a guy called Randall who is clearly reading a script - so much so that I thought at first it was a recorded message like some of these services are. Got through security, told him what I wanted to do, he checked my existing contract, said it was expired & my hardware was old tech & then the line went dead
Less than pleased I called the number back & spoke to a lady this time, explained who I’d been talking to & could I pick up with them to carry on. She puts me on hold then comes back & says he’s not available but she can help so once again I go through security & explain the situation & as soon as I’ve finished she tells me I need to call a different number & hangs up as I’m part way through reading the number back to her because she gave it to me so fast I struggled to write it down
OK, I ring the other number & speak to a lady called Meena, I explain for the third time what I want to do & she immediately tells me she can’t price match the new customer package but that she can add cinema to my existing package if I want - again for more than the bolt on for a new customer. I explain I’m looking to reduce costs & improve my package & it’d be a shame if a Diamond VIP Member (that’s what they say I am on my online account) had to leave Sky just to get a deal that someone with no loyalty can get just like that. She goes into sales mode & say that she can do me a Sky glass package with everything I want but again it’s more than I pay now & I have a perfectly good TV. I tell her I just want Sky streaming for the same price as a new customer. She then says I need a broadband upgrade & they can offer me a deal as part of a package - she says their broadband will give me 26mbps which is just over the minimum 25mbps needed for Sky streaming. She got told bluntly that I already have 500Mbps fttp & don’t need their broadband & reverted back to he same position that they can’t offer me a better deal or match new customer prices.
So, wise sages of the SD… before I cancel my Sky contract & take a new one out in Mrs DB’s name (at the same address & paid for from the same bank account).
Are there any viable alternatives to Sky for day to day TV?
I’m not looking for sports or kids channels, just the mainstream channels, Mrs DB enjoys watching re runs of Vicar of Dibley, Only Fools & Horses etc on Comedy, I watch a few of the Discovery channels occasionally & what we’ve missed most is Paramount+ which was the main reason for adding cinema to the sky streaming package.
I’m not exactly a Luddite but have got so used to Sky that I really have no clue about streaming services, how they work & whether I need to pay subscriptions after buying, for example, a Fire Stick?
Any help at an ‘idiots guide’ level would be much appreciated!
TIA.
