Aplex 4K LRF issue

[FreshPrince]

I’m having Issues with my Alpex 4K brought it brand new 3 months ago. For the first 6 weeks it was unbelievable wouldn’t miss a beat. Now it struggles to hold zero and even when I’m zeroing it will jump 8 inch’s away randomly. You can’t simply put the cross hair on the point of impact when zeroing. I had to go half way to the impact otherwise it would jump to the opposite end.

I’ve spent a lot of money on ammunition and new mounts. Contacted HIK and no reply.

I’m this close to drop kicking it off a cliff.

Anyone have an idea how to sort this problem ?

 

[timbrayford]

Try the retailer that you bought it from, failing that elite optical for tech support and warranty repairs, I found them very helpful. Also just check that all your mounts are tight as well

 

[FreshPrince]

Try the retailer that you bought it from, failing that elite optical for tech support and warranty repairs, I found them very helpful. Also just check that all your mounts are tight as well

Yeah tried the retailer and they told me to contact HIK. Will try elite optical !

I’ve made sure to check everything to cancel out user error !

 

[Tony Morgan]

Have you contacted HIK technical support via the Sight App?

 

[Koenig]

Always remember your contract is with the seller as opposed to the importer/supplier if things turn sour.

My view would be more: nope, you took my £,849 supply a replacement (that actually works) and you can engage with HiK direct as opposed to having me running around.

Who did you buy it from?

 

[FreshPrince]

Always remember your contract is with the seller as opposed to the importer/supplier if things turn sour.

My view would be more: nope, you took my £,849 supply a replacement (that actually works) and you can engage with HiK direct as opposed to having me running around.

Who did you buy it from?

I brought it through bushwear, I contacted them and they told me to “check the card in the box and contact HIKmicro”.

HIKmicro said they would respond in 3 days and it’s been a week. Annoyingly I heavily depend on this scope for my job !

 

[olliehopes]

I brought it through bushwear, I contacted them and they told me to “check the card in the box and contact HIKmicro”.

HIKmicro said they would respond in 3 days and it’s been a week. Annoyingly I heavily depend on this scope for my job !

Bushwear's customer service is shocking at best. If I'm spending serious money I always go to a bricks and mortar shop, yes it may cost more - but if there is an issue it will always be sorted promptly.

Have you done a firmware update on it? If so, has this problem occurred since updating it?

 

[FreshPrince]

Bushwear's customer service is shocking at best. If I'm spending serious money I always go to a bricks and mortar shop, yes it may cost more - but if there is an issue it will always be sorted promptly.

Have you done a firmware update on it? If so, has this problem occurred since updating it?

Yeah unfortunately I found out bushwears customer service the hard way !

Yes done all the updates and even tried a factory reset but no luck ! It was an amazing scope up till now. It’s annoying their customer service considering I’ve brought the thermal spotter and spent a lot of money with that company!!

 

[olliehopes]

Yeah unfortunately I found out bushwears customer service the hard way !

Yes done all the updates and even tried a factory reset but no luck ! It was an amazing scope up till now. It’s annoying their customer service considering I’ve brought the thermal spotter and spent a lot of money with that company!!

So it has just done this off its own back? Sounds like a faulty unit to me - keep going at bushwear, as others have said its their responsibility to sort issues.

 

[Koenig]

A reminder of their obligations under the relevant section of the Consumer Rights Act may assist in focussing their attention. Often best served via email. Ultimately it’s their problem to put right - not yours to fix / run around chasing the importer. Last time I dealt with Bushwear regarding a simple query I got given an ‘I can’t be arsed to find out response.’

Guess what? They kept their stuff (which I would have likely bought) and I kept my money.

 

[Donkey Basher]

As others have said, it’s the retailers responsibility to resolve this for you.

However, I found Elite Optical very efficient when mine went back to them in April so maybe contact them by email with the symptoms, explain you need it for your work & ask if they’d be able to do an exchange unit for you, ie you send yours & they send you a new replacement or at least a loan unit until they’ve fixed yours.

 

[Bo Diddley]

Why would another retailer get involved with a problem that is not theirs

Bushwear should sort it out. Hit them with your consumer rights law and see if it focuses their repair/returns department.