Consumer rights help…

[timbrayford]

Not sure if this is genuine or sarcasm?

Genuine but well aware of the challenges ahead

 

[NullMac]

Give him one shot then drag him into court.

 

[timbrayford]

Give him one shot then drag him into court.

Which requires a great deal of preparation work to be successful, the onus is on the plaintiff to prove their case.

 

[Lever357]

Sounds like the type of scam a tractor dealer who used to advertise heavily in tractor magazines used to do.

 

[Liveonce]

distance selling regulations apply, do not delay in asserting your request for a refund as item not as described or fit for purpose.

 

[Hunter 6.5]

Just spoke to Consumer rights who were super helpful and confirmed I am entitled to a full refund and they are responsible to pick up the machine or cover the transport back.

They also drafted a letter during the call and sent it to me to send on to the seller although it’s a bit strongly worded and I will not send it yet, if I haven’t heard back in a few days I will then send it.

Regards,
Gixer

Don't wait, send it straight away. If they where responsible business, things would not go to the consumer rights. Unfortunately in this world as honest and patient you try to be the chances of getting your money back get smaller. Credit and apologies should be given to the business who accept their fault and assist with resolving the issue. But definitely not to one trying to make you an idiot. Good luck

 

[WH308]

At 300 hours I’d expect a machine to be like new @gixer1. Something first stack with your condition report and hours.

 

[gixer1]

At 300 hours I’d expect a machine to be like new @gixer1. Something first stack with your condition report and hours.

Yup, I actually told him I had a mower with double those hours without an issue….and have tractors from 1948 that don’t leak oil like this…