Element titan scope

[Blench99]

Anyone had issues with the horizontal zero ring on element titan ffp scope? Mine is just spinning freely , surely this can't be right , the bit with the -1 on

 

[MontyDachs]

Have you tried contacting element, they should be able to help, the scopes have a lifetime warranty, so will sort it. I've just picked up a helix hdlr and the warranty was one of the reasons I went for it.

 

[ashray]

have you unscrewed the top cap and realigned the turret cap so it sit into the groves then refit the top to hold the cap in place ? if you have tried that then send element optics an e-mail and they will sort it ,good company to deal with .

 

[zambezi]

issues with the horizontal zero ring on element titan ffp scope

I have had excellent experience with Element customer support. Email them with details.

Post in thread 'Element Nexus riflescope - accidental damage, engaging Element's support team...'

Apr 29, 2021

Element customer support is second to none. It is at parity with the service I have had from Swarovski on their products.

My replacement Element riflescope arrived today from Sweden. To say I am thrilled is an understatement.

Bravo to Henric and all at Element customer support.

• zambezi

• 

 

[Blench99]

I purchased it from optics warehouse so have emailed them for help

 

[Blench99]

Update, scope is on way back to optics warehouse

 

[rob_suffolk]

Let us know how you get on with Optics Warehouse and your return... As said the lifetime warranty from ELEMENT is one of the selling points so hopefully you get it back and can enjoy it soon!!

 

[Blench99]

Scope is now being sent to supplier from optics warehouse who I believe is sportsman gun centre

 

[260madman]

You could have pulled the turret and removed the ring, cleaned the area and ring with an alcohol wipe and then put a couple dabs of glue on the ring and put it in place. Let it dry over night and you’d be able to shoot the next day.

SWFA had that issue with the 3-9s when they updated the font on their turrets and people just glued them back in place.

 

[rob_suffolk]

Surely doing this would void any warranty claim, and as its a lifetime warranty id just let them deal with it personally...

 

[Sandy25]

I had the same issue with a Steiner - the elevation turret wouldn't allow me to dial down at all. Thought about fixing it myself but decided to send it to GMK and off to Germany to get it properly fixed under warranty.

Surely doing this would void any warranty claim, and as its a lifetime warranty id just let them deal with it personally...

 

[rob_suffolk]

I had the same issue with a Steiner - the elevation turret wouldn't allow me to dial down at all. Thought about fixing it myself but decided to send it to GMK and off to Germany to get it properly fixed under warranty.

My biggest issue would be if I missed, id always fear it was the scope ! Let them fix it

 

[Blench99]

Yeah that's what a warranty is for

 

[Blench99]

Update on my scope, had email today saying that they couldn't do anything with the scope so are sending out a brand new scope , very good service