FrenchieBoy
Well-Known Member
Get yourselves a cup of tea or a cold beer lads cos this might take a few minutes!
Well what a wonderful couple of days we have had! Both of us (The wife and me) have been hit quite hard with a viral infection and have been "out of action" so to speak. Anyway we were getting on with it quite well until our electricity went off on Friday at about 11:30 so I phoned 105 to find out what the problem was. They told me that 2 fuses had blown in a substation and the engineers were on their way to replace them and they were confident that this would fix the problem - However if it didn't they would have to start digging to repair the defective line.
About an hour later the electricity went back on - And then less than a minute later it went off again. A short while passed and the same happened again - On and then off again a few minutes later. This went on for a couple of hours!
I called 105 again for an update and was told that they would have the supply up and running again by 20:53 Because I am registered on their "priority Customer list they send texts to update, this is how I can give exact times from now onward.
At 9:00 on Friday evening there is no electricity so I call 105 for an update. The text from them reads- Our local team are on site now and have found the problem and are fixing it now and said your power will by on by 06:30 (Saturday morning)
OK, now my tropical fish tank is dropping in temperature so I go to our bowling club and get a bucket of hot water and carefully raise the temperature of the aquarium to it's usual 80 degrees and wrap it with a quilt to hold the heat in and hope for the best.
At 07:00 there's still no electricity so I again call 105. This time I am told that they expect to have the power back on for between 11:30 and 13:30. I am concerned about this so I ask to speak to a supervisor but am told that there is not one available but they will get one to call me as soon as one comes on duty.
At 08:45 I get a call from a supervisor who confirms that the power will be restored for between 11:30 and 13:30 so I tell them that this would have left us without power for over 24 hours i.e. no lighting, no heating, no cooking facilities, no way to make a hot drink, no heating, lighting or filtration for my tropical fish etc so I wanted to talk about some sort of compensation. The young lady straight away offered £75.00 which I initially accepted on the understanding that the power would be restored by the time she had given me, which she agreed to.
OK, so you're still here and this is where it gets interesting. I'm having to go up to our bowls club to get flasks of boiling water to make cups of tea with (You need to remember that Marlene is now quite ill with this virus and I am far from well) and a bucket of hot water to top up the temperature on my tropical fish tank.
13:30 comes and still no electricity however I get a text saying once again that fixing the fault is more complex than they thought and our electricity will be on by 19:00 so I call 105 and ask them if they are having some sort of a laugh. They tell me that the hole they dug got flooded so they are going to have to get a different power supply from a generator.
Well 19:00 comes and goes but the electricity doesn't so once again I call 105 and quite politely ask what the situation is. They tell me that the generator is now on site but it can't be started up because they have found a leak in the gas main! My reply was that I was willing to bet that one of their cowboys had put a pick axe or digger through the gas main, they chose not to reply to that. They did however say that the gas board was on route and when they had fixed the leak we could have our electricity. The estimated time for "switch on" was 21:00
Well to cut a long story short the generator was fired up at 21:25 and we got out electricity - for exactly 3 minutes! We eventually got our power on at about 21:50.
You might think that this is the end of the saga, well it's not!
All was going well until just before 15:00 today when our electricity went off. Again I called 105 and asked them what the problem was and you will not believe what the reply was .
.
.
.
.
.
.
The generator had run out of fuel!!!!!!!!!!!!!! You can not imagine how much I laughed and when I offered to get a gallon of diesel for them the telephonist fell about laughing too!
OK we got our power back at around 16:00 but since then we have had another 5 minute power cut and been told to expect more throughout the evening.
One thing that I forgot to add was that it was our 24th wedding anniversary on Friday so I treated Marelene to a wonderful candle lit dinner - Some KFC served up and eaten to the light of a couple of tea lights - Don't dare any of you say that I am not romantic!
As you can imagine I would rather you did not ask me for my opinion of ENWL right at the moment!
Well what a wonderful couple of days we have had! Both of us (The wife and me) have been hit quite hard with a viral infection and have been "out of action" so to speak. Anyway we were getting on with it quite well until our electricity went off on Friday at about 11:30 so I phoned 105 to find out what the problem was. They told me that 2 fuses had blown in a substation and the engineers were on their way to replace them and they were confident that this would fix the problem - However if it didn't they would have to start digging to repair the defective line.
About an hour later the electricity went back on - And then less than a minute later it went off again. A short while passed and the same happened again - On and then off again a few minutes later. This went on for a couple of hours!
I called 105 again for an update and was told that they would have the supply up and running again by 20:53 Because I am registered on their "priority Customer list they send texts to update, this is how I can give exact times from now onward.
At 9:00 on Friday evening there is no electricity so I call 105 for an update. The text from them reads- Our local team are on site now and have found the problem and are fixing it now and said your power will by on by 06:30 (Saturday morning)
OK, now my tropical fish tank is dropping in temperature so I go to our bowling club and get a bucket of hot water and carefully raise the temperature of the aquarium to it's usual 80 degrees and wrap it with a quilt to hold the heat in and hope for the best.
At 07:00 there's still no electricity so I again call 105. This time I am told that they expect to have the power back on for between 11:30 and 13:30. I am concerned about this so I ask to speak to a supervisor but am told that there is not one available but they will get one to call me as soon as one comes on duty.
At 08:45 I get a call from a supervisor who confirms that the power will be restored for between 11:30 and 13:30 so I tell them that this would have left us without power for over 24 hours i.e. no lighting, no heating, no cooking facilities, no way to make a hot drink, no heating, lighting or filtration for my tropical fish etc so I wanted to talk about some sort of compensation. The young lady straight away offered £75.00 which I initially accepted on the understanding that the power would be restored by the time she had given me, which she agreed to.
OK, so you're still here and this is where it gets interesting. I'm having to go up to our bowls club to get flasks of boiling water to make cups of tea with (You need to remember that Marlene is now quite ill with this virus and I am far from well) and a bucket of hot water to top up the temperature on my tropical fish tank.
13:30 comes and still no electricity however I get a text saying once again that fixing the fault is more complex than they thought and our electricity will be on by 19:00 so I call 105 and ask them if they are having some sort of a laugh. They tell me that the hole they dug got flooded so they are going to have to get a different power supply from a generator.
Well 19:00 comes and goes but the electricity doesn't so once again I call 105 and quite politely ask what the situation is. They tell me that the generator is now on site but it can't be started up because they have found a leak in the gas main! My reply was that I was willing to bet that one of their cowboys had put a pick axe or digger through the gas main, they chose not to reply to that. They did however say that the gas board was on route and when they had fixed the leak we could have our electricity. The estimated time for "switch on" was 21:00
Well to cut a long story short the generator was fired up at 21:25 and we got out electricity - for exactly 3 minutes! We eventually got our power on at about 21:50.
You might think that this is the end of the saga, well it's not!
All was going well until just before 15:00 today when our electricity went off. Again I called 105 and asked them what the problem was and you will not believe what the reply was .
.
.
.
.
.
.
The generator had run out of fuel!!!!!!!!!!!!!! You can not imagine how much I laughed and when I offered to get a gallon of diesel for them the telephonist fell about laughing too!
OK we got our power back at around 16:00 but since then we have had another 5 minute power cut and been told to expect more throughout the evening.
One thing that I forgot to add was that it was our 24th wedding anniversary on Friday so I treated Marelene to a wonderful candle lit dinner - Some KFC served up and eaten to the light of a couple of tea lights - Don't dare any of you say that I am not romantic!
As you can imagine I would rather you did not ask me for my opinion of ENWL right at the moment!
