Well this is the off topic section...
If anyone has kids on the way or planning a new car seat stay away from Maxi Cosi
The Isofix part of the base (separate to the seat) broke just after the 2 year warranty ran out. We bought it in the January sales and my Son was born 5 months later so it had only had around 19 months light use (in the backup car)
We bought a replacement base for around £180. The seat release catch broke on the first attempt at removing the seat. This left the seat stuck in the base. We had just arrived in the North of Scotland for a long weekend holiday when it broke. I know how to remove the seats from these bases, it was not user error.
We immediately reported the issue to Maxi Cosi asking for a solution, or at least how to remove the seat from base. We didn't get a response at all for 5 days, and a solution of how to remove for a week (Thursday to Thursday).
I was forced, through the failure of the Maxi Cosi, to leave my family at the accommodation losing a morning of our long weekend to buy a new car seat from Halfords. Apparently this was my choice and not what Maxi Cosi would have done? I still haven't had an answer on what the recommended solution is, perhaps they are recommending I use the defective product? Or maybe we should have left him to fend for himself why we waited weeks for Maxi Cosi to sort themselves out?
Their customer service have offered no recompense for this. The only thing they have offered is a replacement or a refund. They haven't given me an answer on what I should have done.
I will be getting a refund for two reasons.
1. Their customer service has been abysmal.
2. Their quality control is clearly not good enough. 2 units have now broke and I have some very serious safety concerns which haven't been addressed. They have broke through normal gentle use. How seriously could they have failed in an accident?
Anyway, you have been warned!
If anyone has kids on the way or planning a new car seat stay away from Maxi Cosi
The Isofix part of the base (separate to the seat) broke just after the 2 year warranty ran out. We bought it in the January sales and my Son was born 5 months later so it had only had around 19 months light use (in the backup car)
We bought a replacement base for around £180. The seat release catch broke on the first attempt at removing the seat. This left the seat stuck in the base. We had just arrived in the North of Scotland for a long weekend holiday when it broke. I know how to remove the seats from these bases, it was not user error.
We immediately reported the issue to Maxi Cosi asking for a solution, or at least how to remove the seat from base. We didn't get a response at all for 5 days, and a solution of how to remove for a week (Thursday to Thursday).
I was forced, through the failure of the Maxi Cosi, to leave my family at the accommodation losing a morning of our long weekend to buy a new car seat from Halfords. Apparently this was my choice and not what Maxi Cosi would have done? I still haven't had an answer on what the recommended solution is, perhaps they are recommending I use the defective product? Or maybe we should have left him to fend for himself why we waited weeks for Maxi Cosi to sort themselves out?
Their customer service have offered no recompense for this. The only thing they have offered is a replacement or a refund. They haven't given me an answer on what I should have done.
I will be getting a refund for two reasons.
1. Their customer service has been abysmal.
2. Their quality control is clearly not good enough. 2 units have now broke and I have some very serious safety concerns which haven't been addressed. They have broke through normal gentle use. How seriously could they have failed in an accident?
Anyway, you have been warned!
