Nighforce and Sportsman gun centre

[ian67]

I sent my nightforce scope to Sportsman gun centre 2 months ago regarding a problem with the illumination . I received it through the post today out of the blue , checked over and with a note saying serviced under warranty and no fault found. I must say its all working now. all seems good when the scope is mounted but will no more when I live fire it. However, it returned to me with no bill or invoice due, thats what I call good service.



​,

 

[Apache]

You were without your scope for 2 months and they did nothing to it, yet you are pleased?

 

[Muir]

A strange things with Night Force scopes. Evidently they are getting a substantial amount of returns to the factory due to a yellowing of the optics; Substantial enough that they are having a hard time keeping up with the influx. The official word it that they are working on the problem and appreciate peoples business and, more, their patience.

This from a person who hangs inside the industry, not me. I trust him, though.~Muir

 

[liongeorge]

You were without your scope for 2 months and they did nothing to it, yet you are pleased?

+1 "that's what I call crap service"

 

[User00004]

I'd have to agree, I had a focus issue with my Swarovski 10x42 Binos, sent to Swarovski and returned as new with a 3 week turnaround.

2 months for no repair and your not sure if it's rectified.......
I'd hold off on judgement until your 100%.

Good luck and I hope you're happy with the result.

​TJ

 

[Taff]

+1 "that's what I call crap service"

They obviously sent it back and could not find a problem after testing. So they did do something,I took my jeep in to the garage as it had a habit of changing gear for no reason, after 3 days of testing,they could not figure out what the problem was even with the in built computer, I got a bill for £2500 as they decided to change the gear box. Perhaps they should have just sent him a we scope with a bill for it, some people need to live in the real world.
​Apache if I am correct your a vet, do you still charge if you don,t cure the patient.

 

[ian67]

I'm still happy with their service. Apache, my Nightforce was maybe away for 2 months but it was not working as it should so i got it checked out. This had to go to the U.S. to be inspected and Sportsman Guncentre informed me it could take 6-8 wks. I was okay with this as i had just bought a Schmidt and Bender PM2. My Nightforce is back on my rifle again and zeroed.

 

[bobjs]

[h=2]Nighforce and Sportsman gun centre[/h]

the scopes i don't rate and the service from sportsman seems to be heading the same way ?

bob.

 

[Hunting Solutions]

Can't really see that Sportsman could do any more for the customer?

 

[David T]

As long as Ian is happy what differance does it make to anyone else.

 

[Roedinator]

As long as Ian is happy what differance does it make to anyone else.

David I was thinking exactly the same

I have just returned nearly a grands worth of gear to a well known retailer that leaked over our crap winter weather they've replaced one coat and a pair of over trousers just waiting for the last coat to be replaced
by a different manufacturer it might take a couple of months but I will be well happy

 

[lotuseater]

Distance of service centre/factory is perhaps a consideration to take into account when buying optics if it affects service turnaround. However with express air couriers, it should not make the slightest difference how far it has to travel.