We've just received a notification from our suppliers stating, "We are currently experiencing a Serious Incident to our network impacting broadband service across all providers in the Scotland (Edinburgh, Glasgow, Carluke & Dunfermline) area".
As a result customers may be experiencing a loss of service. Support teams are now working to understand the full impact of this incident and the measures to be put in place to restore service. Further updates will be provided once we have more information.
Kind regards.
Joanne Pilson
Customer Support