markj1
Well-Known Member
The genuine fraud team I spoke to said they will never contact a customer, it is the customer responsibility to check they are not being scammed, they have to many customers to check for all , they will sort once you notify them .
I've had genuine calls from banks regarding potential fraud on my cards. I know they were genuine because I always call back the number on the back of the card. I guess some banks do call their customers, some don't.