Zeiss Account Manager

[Marc Zeiss]

Closing the Zeiss Pro stalker programme I would have thought is not a wise move. This was one way to get direct to customers thinking of buying Zeiss products and seeing them in use in the field.

Zeiss closed the pro stalking programme?? News to me, we have one running and running very well.

 

[Marc Zeiss]

i take it no reply means, that Zeiss UK will still not support the conquest range

Hi Bobjs

TBH i dont sit on the this forum all day as I simply don't have time due to working full time.

I'm not sure what your asking to be honest. Are you saying you have a problem with conquest product purchased from abroad?

Regards
Marc

 

[Marc Zeiss]

First chance I got after a paid stalk with a Zeiss pro stalker, I ordered a Duralyt.... I'm sure others must have done the same.

Good choice.. We still have a pro stalker program btw.

 

[bobjs]

To be fair, Bob, what do you think would have happened if you'd been driving a US-spec Ford?

As I understand it most of the issues over warranty with the Conquest range is that they were built for the US market and not initially released into Europe.

Good point Willie,

we are after all talking about a few hundred pounds worth of scope, I just think it's a bit tight of them to not support their own products, I took my Nikon camera into a shopping mall in Orange County Florida and it was fixed no questions ask,

purchased in Berlin took it home to the uk used in many countries and l suspect I would get the support just about anywhere I went,

bob

ps: even a reply of any kind would be good

 

[mak]

i take it no reply means, that Zeiss UK will still not support the conquest range

Hi Bobjs

TBH i dont sit on the this forum all day as I simply don't have time due to working full time.

I'm not sure what your asking to be honest. Are you saying you have a problem with conquest product purchased from abroad?

Regards
Marc

Marc, obviously before you joined Zeiss there was a range of riflescopes manufactured in the US with the Conquest series name. Initially they were sold in the US and Europe, however availability changed and the US version Conquest was then available only in the US. The current Conquest DL when launched was available in Europe and replaced the Duralyt. I think most of the Conquest questions and whether the UK support relates to the Zeiss Conquest available to purchase in the USA and sold by US retailers into Europe ( UK).
Conquest in the US now include the 5-25x model, which at the time of launch were not officially available in The UK.

Speak to Gary H, he knows the history.

 

[bobjs]

i take it no reply means, that Zeiss UK will still not support the conquest range

Hi Bobjs

TBH i dont sit on the this forum all day as I simply don't have time due to working full time.

I'm not sure what your asking to be honest. Are you saying you have a problem with conquest product purchased from abroad?

Regards
Marc

Hi marc

I am on call 24/7 and work 6 out of 7 days some times it can be a 20 hour shift ( my choice I took the job). It just seemed strange that my post was bypassed from the start?

i have had problems in the past when I have called Zeiss uk and asked if they would be able to help, but as stated you Don't support your own produce that was available in Europe as well as the USA,

to be totally honest I was having a dig to see if Zeiss Uk would possible change there mind but that seems to have fallen flat on its Rs. And that's a big shame as this has and will continue to put people off purchasing them for the lack of support, very poor in my mind and I guess a few others will feel the same,

so no worries and thank you for your reply I'll just get back to work and read on,

bob.

 

[redlab]

Hi marc

I am on call 24/7 and work 6 out of 7 days some times it can be a 20 hour shift ( my choice I took the job). It just seemed strange that my post was bypassed from the start?

i have had problems in the past when I have called Zeiss uk and asked if they would be able to help, but as stated you Don't support your own produce that was available in Europe as well as the USA,

to be totally honest I was having a dig to see if Zeiss Uk would possible change there mind but that seems to have fallen flat on its Rs. And that's a big shame as this has and will continue to put people off purchasing them for the lack of support, very poor in my mind and I guess a few others will feel the same,

so no worries and thank you for your reply I'll just get back to work and read on,

bob.

It's only going to put someone off buying a cheap import.... Not a uk spec scope is it.... Much like many other manufacturers of items...

 

[sikamalc]

Zeiss closed the pro stalking programme?? News to me, we have one running and running very well.

I have sent you a PM. But perhaps you had better speak to Mr Gavin Mills - Divisional Head as there appears to be a sad lack of communication at Zeiss?

To quote from the correspondence I received on the 4th January 2016.

And I quote

"We hoped that this programme would be of mutual benefit, however, it has not proved as beneficial to us as we had hoped, and therefore we brought the programme to a close in October, the end of our financial year"

Unquote.

 

[Marc Zeiss]

Marc, obviously before you joined Zeiss there was a range of riflescopes manufactured in the US with the Conquest series name. Initially they were sold in the US and Europe, however availability changed and the US version Conquest was then available only in the US. The current Conquest DL when launched was available in Europe and replaced the Duralyt. I think most of the Conquest questions and whether the UK support relates to the Zeiss Conquest available to purchase in the USA and sold by US retailers into Europe ( UK).
Conquest in the US now include the 5-25x model, which at the time of launch were not officially available in The UK.

Speak to Gary H, he knows the history.

Thanks Mark,

I'm not sure what the expectations are on here but I'll take on the information and feed it back to the community.

Regards

 

[Marc Zeiss]

I have sent you a PM. But perhaps you had better speak to Mr Gavin Mills - Divisional Head as there appears to be a sad lack of communication at Zeiss?

To quote from the correspondence I received on the 4th January 2016.

And I quote

"We hoped that this programme would be of mutual benefit, however, it has not proved as beneficial to us as we had hoped, and therefore we brought the programme to a close in October, the end of our financial year"

Unquote.

Malcolm,

You have a PM.

Speak soon.

 

[Marc Zeiss]

Hi marc

I am on call 24/7 and work 6 out of 7 days some times it can be a 20 hour shift ( my choice I took the job). It just seemed strange that my post was bypassed from the start?

i have had problems in the past when I have called Zeiss uk and asked if they would be able to help, but as stated you Don't support your own produce that was available in Europe as well as the USA,

to be totally honest I was having a dig to see if Zeiss Uk would possible change there mind but that seems to have fallen flat on its Rs. And that's a big shame as this has and will continue to put people off purchasing them for the lack of support, very poor in my mind and I guess a few others will feel the same,

so no worries and thank you for your reply I'll just get back to work and read on,

bob.

Hi Bob,

The situation you have stated is still the same I'm afraid. I do not have influence on global warranties or returns, but I can certainly include your feedback to the appropriate parties within Zeiss.

Regards

 

[bobjs]

Hi Bob,

The situation you have stated is still the same I'm afraid. I do not have influence on global warranties or returns, but I can certainly include your feedback to the appropriate parties within Zeiss.

Regards

Cheers Marc,



at least you'll have a go,

bob

 

[Essexsussex]

Marc - my feedback is similar to bobjs, also being a Conquest owner.

I don't mind sending a scope back to the US, but clarity on whether it would be fixed or not as the owner is a UK national living in the UK would be helpful.

Will

 

[garymh]

Hi,

The Conquest MC range of riflescopes are manufactured in the USA and are intended for sale to residents of the USA and Canada only - i.e. not for export.

The only Zeiss workshop that can repair these instruments in in the USA - workshops in the UK and Germany do not have tools, parts, service manuals or test equipment for these models.

If a Conquest MC is returned to the USA for repair by an owner outside of that country it will be repaired but, due to export regulations, Zeiss USA can only return the repaired 'scope to an address within the USA or Canada.

Gary.

 

[mak]

Hi,

The Conquest MC range of riflescopes are manufactured in the USA and are intended for sale to residents of the USA and Canada only - i.e. not for export.

The only Zeiss workshop that can repair these instruments in in the USA - workshops in the UK and Germany do not have tools, parts, service manuals or test equipment for these models.

If a Conquest MC is returned to the USA for repair by an owner outside of that country it will be repaired but, due to export regulations, Zeiss USA can only return the repaired 'scope to an address within the USA or Canada.

Gary.

Gary.

Thank you the answer. Knowledgeable staff makes things a lot easier.

 

[Essexsussex]

Hi,

The Conquest MC range of riflescopes are manufactured in the USA and are intended for sale to residents of the USA and Canada only - i.e. not for export.

The only Zeiss workshop that can repair these instruments in in the USA - workshops in the UK and Germany do not have tools, parts, service manuals or test equipment for these models.

If a Conquest MC is returned to the USA for repair by an owner outside of that country it will be repaired but, due to export regulations, Zeiss USA can only return the repaired 'scope to an address within the USA or Canada.

Gary.

Gary

Thank you for your reply, and I understand that this isn't your problem or you causing an issue. I would ask you however to feed this back to Zeiss USA.

I find the point on export regulations completely unbelievable; Eurooptic Ltd for example are very happy to sell me a scope in the states (Zeiss Conquest they quoted me for it so happens) and post it to me USPS to my UK address. There is no export regulation that would not allow Zeiss to repair and send a scope back to me but that does allow me to be sold and shipped a new unit. I do not believe that these scope sellers are breaking export laws. I do know that some scopes that are designated for military use cannot be exported US to UK, and that would be an understandable exception.

There should also not be any import duty on a repaired scope as no money is changing hands.

Sorry to sound like a broken record, and I repeat that I do not hold this against you but I would like Zeiss US to know that I don't really believe their excuse.

Thank you.

 

[scrumbag]

Hi,

The Conquest MC range of riflescopes are manufactured in the USA and are intended for sale to residents of the USA and Canada only - i.e. not for export.

The only Zeiss workshop that can repair these instruments in in the USA - workshops in the UK and Germany do not have tools, parts, service manuals or test equipment for these models.

If a Conquest MC is returned to the USA for repair by an owner outside of that country it will be repaired but, due to export regulations, Zeiss USA can only return the repaired 'scope to an address within the USA or Canada.

Gary.

Gary, be nice if Zeiss were able to fix a scope in any of their workshops. The cynical among us would say it is to do with controlling supply and pricing in certain markets not quite in the spirit of free trade and serving the consumer. But only the cynical would say that

 

[Kalahari]

You cynical???!!!!! What a thought.

David.