As the original thread from last night and all has been taken down I feel it is important that we are given the opportunity to voice our response and answer any questions going forward
I took the liberty of taking screen shots in the event that it was taken down against my wishes.
Whilst I understand the reason for taking the thread down, it does nothing by way of a retraction of the potentially damaging statement.
The original post intimates there had been at least one issue with Fox Ammunition causing "destruction" of rifle(s) which had allegedly been brought to our attention and we have/had failed to respond in a reasonable manner.
1) The issue reported appears to have been 2nd or 3rd hand and the poster was not the person who allegedly had the issue and the details were scant.
2) The post alleged that the person this happened to had contacted us and we had refused to take responsibility.
3) The post also alleged that a Forestry England Ranger had been injured when a Freyr&Devik moderator had burst on firing Fox ammunition and that this was also caused by the ammo/bullet
The original post is below, followed by one of my responses to the OP.
In answer to the three points above:
1) I can not refute or explain any issues if they are not brought to my attention. I would urge anyone who has an anomaly with ANY ammunition Fox or otherwise to contact the original seller.
If any ammunition sounds or feel different on firing you are urged to check the bore is clear before firing again,
If we have caused an issue we rectify it.
We rectify many that had nothing to do with us!
By law consumers rights are protected. I take this element of the post very seriously.
In the past we have inadvertently caused damage to a customer's rifle and I replaced the rifle, without question.
2) Having checked with all my staff today we have not received ANY contact in relation to squib rounds or rifle damage as a result of using Fox Ammunition.
I have urged the OP to please ensure that if there was an issue the original user contacts me directly.
My personal details have been shared on the site and by PM
3) The F&D moderator breach was the outer casing failing and the internal baffle stack was untouched.
We have photographs of the moderator after the failure which I will happily share.
The Ranger whilst shocked and subjected to unmoderated sound levels was uninjured.
The ammunition was not the cause of the issue. We have not sold F&D for some time now for a number of reasons. This being one of them.
My response:
"Hi
Thanks for getting back to me
Who have we “sent packing” as you put it?
I am unaware of any enquiries or contact we have had recently about anything remotely similar to what you detail in the thread.
As far as our position as a business is concerned, I can’t accept or deny responsibility for anything that may or may not happen when using our ammunition or bullets if we don’t know what happened or have direct contact with the person involved to identify or resolve issues.
I will happily take responsibility for anything that is proven to be solely our fault.
We also have a legal obligation to do so.
Any customer of ours is protected under law by the Consumer Rights Act.
As to assertions on our QC, we as any business would, constantly strive to improve.
Over the years we have changed components, consumables, equipment, processes, suppliers, in order to improve the consistency of the products.
I need to better understand what the circumstances are before we get to bogged down in me defending myself.
I do feel at a slight disadvantage though.
You know who I am.
Who are you?
And more importantly who are the people that you refer to in your post?
Where are they based and where did the ammo come from? Lot Number?
I am completely transparent about who is behind the manufacture, import, production and distribution of the ammunition.
I will go above and beyond to resolve issues that we have caused or even those that we haven’t.
I do need to make some points.
Your post details a number of things including potential accusations which could be deeply damaging to myself, my business and the business of the manufacturer.
If any of them are proven to be incorrect that could be something the distributor or manufacturer could pursue.
If this is proven I would expect a retraction at the very least.
The details about the moderator failure for example.
That is incorrect. No bullet/ammo failure involved.
No one injured aside from shock and ringing ears.
If you are unwilling to pass on the details of the person/people involved with the ammo, if you know these people please pass on my number or email.
I do need to resolve this and am disappointed to be reading it on a forum from a 3rd party without having had the opportunity to discuss it directly with eother yourself or the person/persons involved.
I have checked with all the staff (four) and no-one has had any recent enquiries or contact related to anything that you describe.
I look forward to hearing from you
Ed"
If anyone has any questions regarding any aspect of the production, distribution or sale of our ammunition please get in touch with me directly.
I want to be the first person you come to not the last
I took the liberty of taking screen shots in the event that it was taken down against my wishes.
Whilst I understand the reason for taking the thread down, it does nothing by way of a retraction of the potentially damaging statement.
The original post intimates there had been at least one issue with Fox Ammunition causing "destruction" of rifle(s) which had allegedly been brought to our attention and we have/had failed to respond in a reasonable manner.
1) The issue reported appears to have been 2nd or 3rd hand and the poster was not the person who allegedly had the issue and the details were scant.
2) The post alleged that the person this happened to had contacted us and we had refused to take responsibility.
3) The post also alleged that a Forestry England Ranger had been injured when a Freyr&Devik moderator had burst on firing Fox ammunition and that this was also caused by the ammo/bullet
The original post is below, followed by one of my responses to the OP.
In answer to the three points above:
1) I can not refute or explain any issues if they are not brought to my attention. I would urge anyone who has an anomaly with ANY ammunition Fox or otherwise to contact the original seller.
If any ammunition sounds or feel different on firing you are urged to check the bore is clear before firing again,
If we have caused an issue we rectify it.
We rectify many that had nothing to do with us!
By law consumers rights are protected. I take this element of the post very seriously.
In the past we have inadvertently caused damage to a customer's rifle and I replaced the rifle, without question.
2) Having checked with all my staff today we have not received ANY contact in relation to squib rounds or rifle damage as a result of using Fox Ammunition.
I have urged the OP to please ensure that if there was an issue the original user contacts me directly.
My personal details have been shared on the site and by PM
3) The F&D moderator breach was the outer casing failing and the internal baffle stack was untouched.
We have photographs of the moderator after the failure which I will happily share.
The Ranger whilst shocked and subjected to unmoderated sound levels was uninjured.
The ammunition was not the cause of the issue. We have not sold F&D for some time now for a number of reasons. This being one of them.
My response:
"Hi
Thanks for getting back to me
Who have we “sent packing” as you put it?
I am unaware of any enquiries or contact we have had recently about anything remotely similar to what you detail in the thread.
As far as our position as a business is concerned, I can’t accept or deny responsibility for anything that may or may not happen when using our ammunition or bullets if we don’t know what happened or have direct contact with the person involved to identify or resolve issues.
I will happily take responsibility for anything that is proven to be solely our fault.
We also have a legal obligation to do so.
Any customer of ours is protected under law by the Consumer Rights Act.
As to assertions on our QC, we as any business would, constantly strive to improve.
Over the years we have changed components, consumables, equipment, processes, suppliers, in order to improve the consistency of the products.
I need to better understand what the circumstances are before we get to bogged down in me defending myself.
I do feel at a slight disadvantage though.
You know who I am.
Who are you?
And more importantly who are the people that you refer to in your post?
Where are they based and where did the ammo come from? Lot Number?
I am completely transparent about who is behind the manufacture, import, production and distribution of the ammunition.
I will go above and beyond to resolve issues that we have caused or even those that we haven’t.
I do need to make some points.
Your post details a number of things including potential accusations which could be deeply damaging to myself, my business and the business of the manufacturer.
If any of them are proven to be incorrect that could be something the distributor or manufacturer could pursue.
If this is proven I would expect a retraction at the very least.
The details about the moderator failure for example.
That is incorrect. No bullet/ammo failure involved.
No one injured aside from shock and ringing ears.
If you are unwilling to pass on the details of the person/people involved with the ammo, if you know these people please pass on my number or email.
I do need to resolve this and am disappointed to be reading it on a forum from a 3rd party without having had the opportunity to discuss it directly with eother yourself or the person/persons involved.
I have checked with all the staff (four) and no-one has had any recent enquiries or contact related to anything that you describe.
I look forward to hearing from you
Ed"
If anyone has any questions regarding any aspect of the production, distribution or sale of our ammunition please get in touch with me directly.
I want to be the first person you come to not the last
