Blackwood outdoors / Returns!
- Thread starter vizlauk
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I and many others have dealt dealt with Ian Blackwood for many years and have always received excellent service and very good prices
Despite the crap being thrown about in this thread, I will continue to give him my business
Cheers
Bruce
Despite the crap being thrown about in this thread, I will continue to give him my business
Cheers
Bruce
Many thanks Bruce, appreciate the kind words ..
I too have bought and traded in a number of thermals and always had a good deal from Ian.
I understand he works away from home so it takes a day or two to answer my emails but no different to any other business.
I had a reason to contact a company last week and got an automatic reply saying I would get a response within a week.
It's the way things work nowadays.
So being a little more patient would have saved a lot of agro.
Cheers
Billy
I understand he works away from home so it takes a day or two to answer my emails but no different to any other business.
I had a reason to contact a company last week and got an automatic reply saying I would get a response within a week.
It's the way things work nowadays.
So being a little more patient would have saved a lot of agro.
Cheers
Billy
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Thanks Billy..
Leeann normally replies on emails, etc but she cannot help with the technical side of stuff as much, which is were I step in, but basically 24hrs and slagging a company off is ridiculous especially when they know you are commuting and it's a Saturday the next day... Say's it all really... worlds going mad, I don't want business from these type of people, they can go elsewhere...
You have hit the nail on the head, You got an Auto reply saying you would get a response within a week, At least you had a reply, I think in this case that's all it would have took and would have probably saved a bit agro, I hope for all parties this gets resolved soon.
Call me old fashioned but years ago the customer was always right
naaaaa
the customers not always right!!!
always been the case but for some reason since covid dealing with "the public" in many cases your dealing with some absolute cretins who are out to try con or get something for nothing ! their manners are non existent and lying heinously about service or product in many cases
so no .... plenty evidence that the customer is not always right
Paul
the customers not always right!!!
always been the case but for some reason since covid dealing with "the public" in many cases your dealing with some absolute cretins who are out to try con or get something for nothing ! their manners are non existent and lying heinously about service or product in many cases
so no .... plenty evidence that the customer is not always right
Paul
I requested by email,a copy of a sales receipt to aid Thomas Jacks with a warranty claim on my mergers, A reply was by return with an attached copy:
I also have no complaints concerning Blackwoods, He has in the past agreed to take part ex goods in.
I also have no complaints concerning Blackwoods, He has in the past agreed to take part ex goods in.
It sounds like the customer in this case was impatient, especially at the weekend, however, the “come and see me face to face” comment was completely daft, be careful what you wish for as it may come true…..be the sensible one in the responses especially on a public forum. 
Regards,
Gixer
Regards,
Gixer
vizlauk
Well-Known Member
Everyone is entitled to there opinion on what is right & wrong - reading the replies on this thread there is a mixed lot of reviews on customer service, some good, some bad! We will see how long this takes to sort out! A few of the replies seem to think that my timescale is unacceptable for a genuine reply regarding the issues is unjust, maybe so, but when you get a reply that has nothing to do with the original issues, then no contact at all, you think that is normal, hopefully you never have any problems with things that you buy in future.
Still no reply to my emails or to PayPal - or the return address to return the goods to, along with no refund, says it all to me.
Still no reply to my emails or to PayPal - or the return address to return the goods to, along with no refund, says it all to me.
sikamalc
Administrator
I've learnt over the years that its impossible to keep everyone happy in this world. providing a service or retailing items will from time to time raise an issue. Some easily resolved others not so.
Its never easy running a retail business, especially these days, and selling shooting equipment is a bit of a niche industry. It would have been far better for the two involved to deal with this off site, and move forward amicably.
I would rather see this confined to PM's than openly discussed on here. Not replying in a reasonable time frame to a complaint by a customer is always going to raise tempers. But on the flip side the buyer needs to ensure they have a genuine reason, and to also allow time for the retailer to respond.
One would hope that this well established business and the buyer come to an amicable agreement, without further posting on this site.
Its never easy running a retail business, especially these days, and selling shooting equipment is a bit of a niche industry. It would have been far better for the two involved to deal with this off site, and move forward amicably.
I would rather see this confined to PM's than openly discussed on here. Not replying in a reasonable time frame to a complaint by a customer is always going to raise tempers. But on the flip side the buyer needs to ensure they have a genuine reason, and to also allow time for the retailer to respond.
One would hope that this well established business and the buyer come to an amicable agreement, without further posting on this site.
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He shouldn’t lose anything unless he needs to return it…
No idea who you are or what you bought. PM me your details so I can look into any history on this.
If I can recall , you had 8 replacement units from HikMicro and Pulsar from your initial purchase, each time wanting to swap models and then refunds, stating you would never have another Hikmicro from the inital purchase, you then wanted only Pulsar, 8th replacement down the line you then wanted Hikmicro again, then you wanted a refund, I obliged to help others out dealing with you, as it was every item and then you bought off someone else and probably the same is happening...I spent over 10k with Blackwood and all went well until I had the same fault with a few units.
Had the same appalling customer service and I had to go directly to Pulsar to get my money back.
Never again!
Again if I can recall you bought a Pard NV008 LRF, a long time ago, years ago in fact, owned it I'm guessing around 5 month,(send me your email and I'll give you an accurate time) stated the LRF was faulty and then didn't want it resolved under warranty but wanted a refund, just didn't want the item, sorry that's not the process... after you have owned an item for a period of time, it falls under warranty to repair.
Triggermortis
Well-Known Member
Speaking in general terms I take the view that over time it is inevitable that somewhere down the line any given item I’ve purchased may develop a fault,I accept that as a part of life, however I do expect to dealt with in a civil and professional manor, be that as a vendor or seller,a bit of common courtesy in both directions is I find the key to reaching a satisfactory resolution in these matters and I think it would of gone a long way to de-escalating events and sorting this matter.
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