Alpex 4K pink screen

[Tikkat1x]

anyone else had this, now and again whilst out shooting the image goes pink, will only go when turned off and on again,
been told its because i was using it in bright light condition, but as it was 8pm id hardly say it was bright light, i was told to restore it and see how it goes,
failing that, to email elite optical,

 

[Blackwood Outdoors]

A pink screen like shown , indicates the filter could be sticking. This filter is moved in front of the sensor when in day mode and removed when in night mode. Drop service@eliteoptical.co.uk an email and they will resolve it for you.

 

[C&K Suffolk]

anyone else had this, now and again whilst out shooting the image goes pink, will only go when turned off and on again,
been told its because i was using it in bright light condition, but as it was 8pm id hardly say it was bright light, i was told to restore it and see how it goes,
failing that, to email elite optical,

Ye I have the same every now and again

 

[Smellydog]

Try tapping it with a hammer
Anyway, What's wrong with pink

 

[Rake Aboot]

Have the same with my spotter

 

[west_meon]

I had this. Spoke to Hik and was advised to do the latest Firmware update, which solved the problem. Hope that helps?

 

[Tikkat1x]

I did the latest upgrade when I bought it. But it already had the latest.
Iv restored it to factory settings so will give it a go at the weekend.

 

[Grand Slam]

This happened to me recently. A quick change of modes in the menu (day to night and back again) and it was back to normal.

 

[Tikkat1x]

out with the Alpex again tonight 7,30Pm till 10,30pm and it went pink on me over 10 times, mainly after coming out of standby mode, i did the day to night mode and back again, but i dont think i should be having to do that all the time, and with a ribbit in my crosshairs its wasting precious time, i dont want to have to send it back as i dont want to be without it to long, but im not having that carry on every time,

anyone sent one back before for whatever reason, whats the time scale??

thanks,

lee

 

[Cotswold Sporting]

Mine does it when carried muzzle down with the auto screen off setting enabled. Muzzle up it doesn’t do it

 

[Tikkat1x]

my auto setting is on, and i always carry my rifle muzzle up, either way, I'm guessing it shouldn't be doing it

 

[Donkey Basher]

out with the Alpex again tonight 7,30Pm till 10,30pm and it went pink on me over 10 times, mainly after coming out of standby mode, i did the day to night mode and back again, but i dont think i should be having to do that all the time, and with a ribbit in my crosshairs its wasting precious time, i dont want to have to send it back as i dont want to be without it to long, but im not having that carry on every time,

anyone sent one back before for whatever reason, whats the time scale??

thanks,

lee

Mine went away, took about 2 weeks door to door.

 

[Ranger22]

I believe Elite optical gets things repaired in the UK, quick turn about

 

[Tim1989]

I believe Elite optical gets things repaired in the UK, quick turn about

do elite optical do all the hikmicro warranty repairs in the uk ? need to send my habrocs off

 

[Cotswold Sporting]

do elite optical do all the hikmicro warranty repairs in the uk ? need to send my habrocs off

Yes

 

[Ranger22]

do elite optical do all the hikmicro warranty repairs in the uk ? need to send my habrocs off

I don’t know. Give them a bell

 

[west_meon]

If the firmware update hasn’t solved it a return may be your best bet?