Whilst I understand that point of view I’m not sure covid had much to do with it…… covid -19 I think in some cases ( not all I grant you) a convenient excuse for a reduction in productivity….
In my case a third renewal of a FAC and SGC with no ‘record’ and an open cert with all the written permissions / shooting rights needed.
I applied online- uploaded all the documents including my rather aging picture online, the conversations I had were over the phone and online, the final ‘reference’ I needed to get over the issue was a phone call ….. it wasn’t a mentoring requirement ( I’d had an open cert for five years and a .223 for ten years, so the addition risk in moving up from .223 to 6.5x55 was thankfully deemed low by the FEO)…. in essence every single stage of the process could have been done sat at home with a phone, a laptop and a secure VPN access…..
No home visit, not a new applicant etc… it may well have been a one off, and they accepted that 17 weeks was far too long….