Hermes Disaster SD Excellence

BP75

Well-Known Member
At the start of this month I bought a pair of binoculars from @Danny25790
As with most SD classified purchases payment was via gift payment on PayPal
Parcel sent with Hermes and the tracking number showed it on its way to my local depot where it stopped and never moved again……updated Hermes who launched an investigation and couldn’t find it.
Contacted Danny as the sender and he lodged a claim.
Needless to say tonight Danny refunded my payment.
Circumstances totally out of Danny’s control but goes to show there are some decent SD members who keep the good reputation of private sellers on the site going.
 

Woodsmoke

Well-Known Member
Hopefully good karma comes along and makes up for it. All credit to him for doing that, and to you also for giving him a public shout out for it
 

Rusty Gate

Well-Known Member
At the start of this month I bought a pair of binoculars from @Danny25790
As with most SD classified purchases payment was via gift payment on PayPal
Parcel sent with Hermes and the tracking number showed it on its way to my local depot where it stopped and never moved again……updated Hermes who launched an investigation and couldn’t find it.
Contacted Danny as the sender and he lodged a claim.
Needless to say tonight Danny refunded my payment.
Circumstances totally out of Danny’s control but goes to show there are some decent SD members who keep the good reputation of private sellers on the site going.
Top chap & to be fair Hermes are decent also, he'll be sorted out 👍
 

baguio

Well-Known Member
Hermes are at fault and Hermes will pay for the loss. "Parcel sent with Hermes and the tracking number showed it on its way to my local depot"
Why would BP slate Danny who I'm sure is just as annoyed about the situation as he is? That would be ridiculous.
Remember, most of the people on this site are honest. It's only the rare few that get slated. The majority don't get mentioned.
 
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Danny25790

Well-Known Member
At the start of this month I bought a pair of binoculars from @Danny25790
As with most SD classified purchases payment was via gift payment on PayPal
Parcel sent with Hermes and the tracking number showed it on its way to my local depot where it stopped and never moved again……updated Hermes who launched an investigation and couldn’t find it.
Contacted Danny as the sender and he lodged a claim.
Needless to say tonight Danny refunded my payment.
Circumstances totally out of Danny’s control but goes to show there are some decent SD members who keep the good reputation of private sellers on the site going.
Thank you for you kind words mate really appreciate it. When I last spoke to Hermes and filled out their forms they said the claim can take upto 28 days, I didn't think it would be very fair to leave you waiting that long for a refund so you could get yourself some new binoculars, we all want to get out hunting and a good pair of binos can make all the difference.

I hope you manage to get hold of some soon and best case scenario they actually send you the ones I had sent you when they find them.
 

snake_2586

Well-Known Member
I have had a parcel I sent out via Hermes (next day delivery) stuck for two weeks, called Hermes and got a slightly different answer to normal, they said there have been problems at the Sothern sorting center in Rugby, and parcels have been held up for up to two weeks, I then received a follow up email saying as my parcel was a prohibited item (knife) they would not be following up on my request, so I did what I thought was the right thing and refunded the buyer, and kept them informed with everything I knew, I had kinda wrote off that knife never to be seen again, but upon checking the tracking today it is on the move again, saying it is at the local depot, so here's hopping that it will make it to where it should have been a week ago soon.

Moral of my waffling don't give up yet, it may reappear and make it to its destination eventually.
 

Franchi Matt

Well-Known Member
His mistake was using Hermes.... there is no cheaper way to send parcels - you get what you pay for, a quick search for Hermes reviews will confirm that. When buying online and I get notification Hermes is involved I shudder. If I'm buying anything from a group I will always insist its not posted via Hermes- too many bad experiences in the past.
 

Lateral

Well-Known Member
Top chap & to be fair Hermes are decent also, he'll be sorted out 👍

You're optimistic................. only if Danny took out the extra insurance, which is commonly astronomical !

Three things I've learnt with sending goods,

1) NEVER use Herpese

2) NEVER use Yodel, because that's what you'll end up doing for your parcel

3) If you pay by Papal, pay the flippin fees, or split them with the seller, but pay them !

For items up to 2kg, use PO Special Delivery, cheap to insure for more expensive items.


UPS, TNT, DHL, DPD, all tend to be more reliable, but all screw up, at some point.
 

tozzybum

Well-Known Member
You're optimistic................. only if Danny took out the extra insurance, which is commonly astronomical !

Three things I've learnt with sending goods,

1) NEVER use Herpese

2) NEVER use Yodel, because that's what you'll end up doing for your parcel

3) If you pay by Papal, pay the flippin fees, or split them with the seller, but pay them !

For items up to 2kg, use PO Special Delivery, cheap to insure for more expensive items.


UPS, TNT, DHL, DPD, all tend to be more reliable, but all screw up, at some point.
You can sit outside my work and listen to crash bang wallop across the road at Yodel .
Their idea of handle with care is how far can you throw it 🤔
 

Shabz

Well-Known Member
I have to say, I’ve bought and sold quite a lot of stuff through this website and I’ve not yet had a bad experience. Everyone that I’ve dealt with has been great.
 

SamHuntVic

Well-Known Member
Just to make you all a bit jealous, I send boxes of bullets all over Australia, up to 5kg for $10 via Australia Post. With a tracking number of course which is sometimes of dubious accuracy. Aust Post has never lost a parcel and most times, except for Western Australia, the travel time is quicker interstate than within Victoria. A parcel to London from memory was about 10 days.
Grant.
 

Pedro

Well-Known Member
We used to have just Royal Mail. Maybe I'm wrong, but things seemed to work pretty well in those far off days. Then the government decided to open up the market because competition would be good, driving service up and prices down.

So how has that worked out HM Government?
 

bullet chucker

Well-Known Member
I was waiting for a package off here for far to long,so I asked at my local Royal Mail sorting office,only to be questioned why? when I proved by the tracking number my package being a mobile phone they informed me they were burgled over the week end, I was given reference numbers to claim, which I passed on to the seller who refunded me. Morale to this write up is any carrier can have a bad day.

BC.
 

Apthorpe

Well-Known Member
We used to have just Royal Mail. Maybe I'm wrong, but things seemed to work pretty well in those far off days. Then the government decided to open up the market because competition would be good, driving service up and prices down.

So how has that worked out HM Government?
I'd sat pretty well. We can now get goods of any size delivered much more quickly amd cheaply and by some carriers extremely reliably.
Royal Mail was always tediously annoying to use. It certainly hasn't improved I'm recent years, since it idiotically decided to compete better by reducing its services.
 

Red Dragon 2

Well-Known Member
Our local Hermes delivery girl is great however the bulk delivery guys just launch the bags off the back of the truck hence 30 litres of biofuel over everyone's parcels.
 

Jon P

Well-Known Member
A good friend of mine deals in frozen perishable good .He has used all the major delivery services, Monday he lost £1800 worth of product and £1100 Wednesday, as it perishable the company’s will not offer insurance. He has spoken to the managers and they just say use another firm, but they are all as bad as each other . Firm are saying the ping Demic are causing the issues.
 

bobthedug

Well-Known Member
I have to admit that I will not buy (or sell) using PayPal friends and family.
What's the issue with being honest and say its for goods and pay the 4 percent. Surely that can be incorporated into the deal.
Anyway, I have used Dpd as an example but nearly all carriers are the same.
I have listed their prohibited items which if you try to make a claim, nearly every claim will fall at the first hurdle.
Hands up anyone who has unwittingly sent a prohibited item!

  • Active Mobile Phones Outside The EU
  • Aerosol
  • Aftershaves
  • Air Bag
  • Alcoholic Beverages
  • Amber
  • Ammunition
  • Animals Or Organisms Of Any Form (Alive Or Dead)
  • Antiques
  • Any Articles (Or Part Of Them) That Are Made Up Of China, Glass, Porcelain, Earthenware Or Other Similar Materials
  • Any Item Containing Petrol (Liquid, Gas Or Fumes)
  • Aromatherapy Oil
  • Art
  • Bank Card
  • Basin
  • Basins
  • Batteries
  • Beds & Headboards
  • Biological Samples
  • Birds
  • Boiler/Boilers
  • Bottles
  • Bulbs
  • Camera
  • Camping Gas All Types
  • Canvas Print
  • Car Panel
  • Cash, Credit Cards, Debit Cards
  • Ceramics/Figures/Figurines
  • Chainsaw
  • Cheques
  • China/Porcelain
  • Chocolate
  • Christmas Crackers
  • Clock
  • Coffee Machines
  • Computer Monitor/Monitors/Imac
  • Concrete
  • Confectionery
  • Counterfeit Currency
  • Covid Test
  • Credit/Debit/Cash Cards
  • Crockery/Pots/Pottery
  • Crystal
  • Dangerous Goods
  • Delicate Items
  • Detergent
  • Diamonds
  • Diffuser
  • Documents
  • Domestic Appliances (Washing Machines, Dryers, Fridges, Ovens)
  • Driving Licence
  • Drugs (Including Prescription)
  • Engines
  • Fiberglass
  • Fire Crackers
  • Fire Extinguisher
  • Firearms
  • Fireworks
  • Fish (Live Or Dead)
  • Fish Tank
  • Fishing Rods
  • Flammable Goods
  • Food Items
  • Fragile Items (All)
  • Fragrance
  • Framed Painting/Photograph
  • Furniture (Including Flat-Packed)
  • Furs
  • Gearbox
  • Gems Or Gemstones
  • Glass (DPD Local)
  • Glass/Glassware
  • Granite Products
  • Hamper
  • Hazardous Goods
  • Headlight
  • Hover Board/Swegway/Segway
  • Human Flesh
  • Human Remains
  • Infectious Substances
  • Item Described As "Unknown"
  • Ivory
  • Jewellery Including Watches
  • Juice
  • Kayaks
  • Knives
  • Ladders
  • Lampshades
  • Legal Or Business Documents
  • Lenses
  • Lighter
  • Lights/Lighting/Lamps/Chandeliers
  • Liquids/Creams/Oils
  • Lottery Tickets
  • Machines
  • Magnets
  • Marble Products
  • Mattresses
  • Meat
  • Medical Equipment
  • Microscope
  • Microwave
  • Milk Powder (Formula)
  • Mirror
  • Mobile Phone/Mobile Phones With Or Without Sim To Any Address In Turkey/Pakistan/Ecuador
  • Money/Cash/Currency/Vouchers
  • Nail Varnish
  • Oil
  • Ornament
  • Over Head Projector
  • Packaging/Media Packaging
  • Paint
  • Painting/Pictures
  • Passport
  • Perfumes
  • Perishable Goods (All)
  • Personal Belongings
  • Personal Items
  • Petrol Or Diesel Tanks (Full Or Empty) In Any Item
  • Pewter Figures
  • Picture Frames
  • Plant/S
  • Poster
  • Precious Metals (Gold/Silver/Platinum Etc.)
  • Print
  • Printer Toner/ Ink Cartridges
  • Projector
  • Real Fur
  • Replica Weapons
  • Resin
  • Scanner
  • Seatbelt Tensioner
  • Settee
  • Sewing/Knitting Machine
  • Shower Screen
  • SIM Cards
  • Slush Syrup
  • Slush Syrup
  • Sofa
  • Spectacles
  • Stamps (Unless Franked)
  • Steering Wheel
  • Stoneware
  • Suitcases/ Flight Cases (Not Acceptable As Packaging)
  • Surf Board
  • Telescope
  • Television
  • Tickets
  • Tiles
  • Tobacco And Tobacco Products
  • Toilets
  • Torches
  • Trees
  • Turntables
  • TV
  • Tyres
  • Vase
  • Vehicle Bonnet
  • Vehicle Bumper
  • Vehicle Door
  • Velux
  • Vermiculite Board
  • Vouchers With A Face Value
  • Washbasin (DPD Local, ExpressPak)
  • Watch
  • Water
  • Weapons
  • Wheels
  • Window
  • Window Frame
  • Wooden Items (Australia)

Special Provisions:​

  • Amplifiers - maximum Parcel Protection value for damages is £200.00, up to £2,500.00 for lost items.
  • Apple Mac - maximum Parcel Protection value for damages is £200.00, up to £2,500.00 for lost items. iMacs are on the prohibited list and not protected for loss or damage.
  • Banjo - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Banjo must be sent in a hard case.
  • Cello - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Cello must be sent in a hard case.
  • Guitar - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Guitar must be sent in a hard case.
  • Violin - maximum Parcel Protection value for damages is £100.00, up to £1,000.00 for lost items. Violin must be sent in a hard case.
 
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