I tried to buy a very specific picatinny rail off them a year or two ago. Lots of phone calls, half the time the guy I needed to speak to wasnt there. Checked, double checked the details, arranged to go in to collect it once it arrived. It wasn't the right one. Bloke not there who could sort it.
We got there in the end, and they were very pleasant chaps, just seemed a bit disorganised or lacking technical understanding.
I'd buy from them again if I was in the shop and they had what I wanted right there, but I wouldn't preorder or distance purchase from them again.
Jim