TrustFord?

[Malxwal]

Absolutely under no circumstances do you pay for damage done by a supposedly trained and certified Ford mechanic. Get legal involved, and go as high in Ford as you can possibly contact.
A pal of mine recently had his Ranger in to Trust Ford in Aberdeen. They took well over a month to diagnose bad wiring and were quite happy to throw thousands of pounds worth of new ECUs at it, at his expense. They're a s++t show.

 

[ruger77]

Second car in the household is a ford focus. 2016 plate and not yet hit 28k miles.
Engine warning light on. Local (great) garage tell me the timing belt is beginning to break up and needs replaced.
Thinking it’s no big deal and about to say ‘just change it’ they tell me it’s a wet belt, requiring the engine to be stripped down to replace it and 8-10 hours labour. A job they did not want to do as it’s a ball ache.
So after much casting about, booked it into TrustFord to get fixed (£1300 for a timing belt…..).
Dropped the car off. Two days later they tell me they cant do the job as only one of their techs can do wet belts and he’s not had time and now on holiday. Another 1 hour trip each way to retrieve the car.
Raised a complaint with TrustFord, Workshop Supervisor calls me, all very sorry etc. rebooked for today.
Called me lunchtime. As they were stripping the car the tech ‘cracked’ the turbo and so it’ll be £1300 plus £800 for the new turbo.
Called me tonight, no turbos in stock, will be 10 days minimum if it’s available from OEM in Germany but could also be indefinite.
Meantime, car is fecked.

TrustFord? Absolute joke.

10 days my arse I’ve been waiting 12 weeks for a cam carrier, should be able to change that wet belt in 8 hours

 

[Morkai]

I was told by a very knowledgeable car manufacturer engineer, that the “Ecoboost” engine initially started as the idea for a “disposable, no maintenance, replace at 100K” idea. Supposedly the concept was workable but far more expensive than anticipated. So instead of shelving the idea and having the R&D money wasted, they introduced the Ecoboost.

Some stuff on them was never designed to be serviced…

The older EcoBoost is fine, it's the newer wetbelt version that isn't anygood.

Pre wetbelt is as easily serviceable as anything else.

 

[ruger77]

Ford Focus 2020 1.5 Diesel 32,000 miles this is common

 

[Morkai]

Second car in the household is a ford focus. 2016 plate and not yet hit 28k miles.
Engine warning light on. Local (great) garage tell me the timing belt is beginning to break up and needs replaced.
Thinking it’s no big deal and about to say ‘just change it’ they tell me it’s a wet belt, requiring the engine to be stripped down to replace it and 8-10 hours labour. A job they did not want to do as it’s a ball ache.
So after much casting about, booked it into TrustFord to get fixed (£1300 for a timing belt…..).
Dropped the car off. Two days later they tell me they cant do the job as only one of their techs can do wet belts and he’s not had time and now on holiday. Another 1 hour trip each way to retrieve the car.
Raised a complaint with TrustFord, Workshop Supervisor calls me, all very sorry etc. rebooked for today.
Called me lunchtime. As they were stripping the car the tech ‘cracked’ the turbo and so it’ll be £1300 plus £800 for the new turbo.
Called me tonight, no turbos in stock, will be 10 days minimum if it’s available from OEM in Germany but could also be indefinite.
Meantime, car is fecked.

TrustFord? Absolute joke.

For £800 you could get a stage 2 turbo or a secondhand S280 turbo and have the thing running at 350bhp.

Not only did they break it and had the cheek to bill you, they're now ripping you off over the price of a turbo.

 

[andyk]

All I will add is you’re doing the right thing if you want to keep it by having the belt swapped.

The other half had an eco boost focus (14 plate) at about 55k, it died earlier this year as the oil pump failed and she kept driving it for a bit (that bit’s her fault). The going theory was the wet belt had deteriorated and bits had blocked the pump. The view was either buy a new engine or scrap it. We went for scrap it.

My understanding is that they’re almost a necessity now to hit emissions targets, although others may know more.

 

[gixer1]

I would rather walk than own another Ford - simply awful build quality, reliability and service and tech staff…I completely sympathise with you.

Ford are not what they once were many years ago….

Regards,
Gixer

 

[tozzybum]

I'd be screaming at said service manager, get the turbo you broke replaced at your expense.
And if you can't get 1 new ,get a service exchange 1 fitted.
And a courtesy car as you've made mine undrivable.
Customer service dead now is it ?

 

[Yorkie]

Second car in the household is a ford focus. 2016 plate and not yet hit 28k miles.
Engine warning light on. Local (great) garage tell me the timing belt is beginning to break up and needs replaced.
Thinking it’s no big deal and about to say ‘just change it’ they tell me it’s a wet belt, requiring the engine to be stripped down to replace it and 8-10 hours labour. A job they did not want to do as it’s a ball ache.
So after much casting about, booked it into TrustFord to get fixed (£1300 for a timing belt…..).
Dropped the car off. Two days later they tell me they cant do the job as only one of their techs can do wet belts and he’s not had time and now on holiday. Another 1 hour trip each way to retrieve the car.
Raised a complaint with TrustFord, Workshop Supervisor calls me, all very sorry etc. rebooked for today.
Called me lunchtime. As they were stripping the car the tech ‘cracked’ the turbo and so it’ll be £1300 plus £800 for the new turbo.
Called me tonight, no turbos in stock, will be 10 days minimum if it’s available from OEM in Germany but could also be indefinite.
Meantime, car is fecked.

TrustFord? Absolute joke.

Hi.
I am not sure if the following will be any use to you.

Ford have apparently seen sense and agreed to extend the warranty on the ecoboost wet belt engines. The guy in the video has the Ford document.

 

[angel eyes]

One of my sons has a eco boost over a grand to replace wet belt, my daughter has a bog standard fiesta from new, replaced cam belt on service £300

 

[JockStalk]

Hi.
I am not sure if the following will be any use to you.

Ford have apparently seen sense and agreed to extend the warranty on the ecoboost wet belt engines. The guy in the video has the Ford document.

Very helpful - thankyou

 

[JockStalk]

Hi.
I am not sure if the following will be any use to you.

Ford have apparently seen sense and agreed to extend the warranty on the ecoboost wet belt engines. The guy in the video has the Ford document.

This was really helpful and Thankyou for sharing.

Contacted the dealership who knew all about it. Why didn’t they mention it then? Not up to us, the central ford phone line should have covered it. Covered the points mentioned and got a stone wall, you need to take this up with Ford UK. Cheers.

Contacted Ford UK and a case has been raised, will see how far that gets as they are already coming out with their caveats and wriggles.

Meantime realised I am missing two out of eight services as the vehicle is very low mileage, so I expect that will give them wriggle room (my fault on that one).

My usual mechanic identified the problem, but Ford need to find the problem for themselves, apparently.

Excuses, excuses. RIP Ford. You don’t deserve customers.

 

[sauer]

Off topic ish and sorry to hikack your thread jim

Does a 2015 3.2 auto wildtrack ranger have a “wet belt” ?

Paul

 

[JockStalk]

Off topic ish and sorry to hikack your thread jim

Does a 2015 3.2 auto wildtrack ranger have a “wet belt” ?

Paul

Google says chain - but I believe there can also be a second belt to drive (vac pump?) even if a chain, so worth checking with someone who knows better as rubber and oil not a great mix.