Evening All,
A few of you will know my wife and I run a holiday cottage adjacent to our own property.
When the cottage was completed around 10 years ago we had to fit a water meter and our water was supplied by a company chosen by Scottish Water called Aimera, all was well for a number of years and although the cottage is only occupied for a few months per year and our water costs more than our own house, it is something I was happy with.
Turn the clock back to February this year and Aimera advised us our water was now going to be supplied by another company called Clear Business, the paperwork arrived and was duly looked at and a week or so later a sales person from Clear Business called to say that they could do "their" water cheaper than the previous company. This was all agreed and sorted.
From February through to tonight when we received our latest bill I have had to phone the company (in Manchester) about the bill which has been wrong every time, VAT being charged at 20% and the rate more than double than what was agreed.
We were advised by their manager in Manchester in March that he had sorted it all out and the amended bill was (you guessed it) wrong again, advised by the same manager that he had set the payment that was due to come off automatically, to credit and not to worry about it.
April was the same, with more calls and pretend solutions.
Same again for May it was wrong, and the incorrect amount came off our account, advised by same manager ( he is sorry now that I know his name!!!) to cancel the payment via the direct debit guarantee ( which we did) and he was going to speak to the accounts department and get it finally sorted and the over paid amounts would be credited so our next bill would be £00.00
Well I opened their email account tonight and it is wrong again and to rub salt in to the wound they are wanting an additional £10.00 + vat for payment rejection.
This is starting to wear a bit thin with me and I think a different route is required, the Manager may be genuine enough and possibly working with a system that is not working ( which he did admit to me 6 weeks ago) or he may not give a toss and tell me anything when he hears my voice on the phone.
Has anybody got any ideas on how best to approach this matter to get a resolution, (other than parking the Hi lux over the meter and cancelling the direct debit) bearing in mind I am in Scotland.
Cheers
and thanks in advance for any replies
A.M.
A few of you will know my wife and I run a holiday cottage adjacent to our own property.
When the cottage was completed around 10 years ago we had to fit a water meter and our water was supplied by a company chosen by Scottish Water called Aimera, all was well for a number of years and although the cottage is only occupied for a few months per year and our water costs more than our own house, it is something I was happy with.
Turn the clock back to February this year and Aimera advised us our water was now going to be supplied by another company called Clear Business, the paperwork arrived and was duly looked at and a week or so later a sales person from Clear Business called to say that they could do "their" water cheaper than the previous company. This was all agreed and sorted.
From February through to tonight when we received our latest bill I have had to phone the company (in Manchester) about the bill which has been wrong every time, VAT being charged at 20% and the rate more than double than what was agreed.
We were advised by their manager in Manchester in March that he had sorted it all out and the amended bill was (you guessed it) wrong again, advised by the same manager that he had set the payment that was due to come off automatically, to credit and not to worry about it.
April was the same, with more calls and pretend solutions.
Same again for May it was wrong, and the incorrect amount came off our account, advised by same manager ( he is sorry now that I know his name!!!) to cancel the payment via the direct debit guarantee ( which we did) and he was going to speak to the accounts department and get it finally sorted and the over paid amounts would be credited so our next bill would be £00.00
Well I opened their email account tonight and it is wrong again and to rub salt in to the wound they are wanting an additional £10.00 + vat for payment rejection.
This is starting to wear a bit thin with me and I think a different route is required, the Manager may be genuine enough and possibly working with a system that is not working ( which he did admit to me 6 weeks ago) or he may not give a toss and tell me anything when he hears my voice on the phone.
Has anybody got any ideas on how best to approach this matter to get a resolution, (other than parking the Hi lux over the meter and cancelling the direct debit) bearing in mind I am in Scotland.
Cheers
and thanks in advance for any replies
A.M.
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