I've tried lighting about 50 times mine since I got it at Xmas and have managed to do it twice! Complete waste of money...I should've bought some thicker gloves.
Whitby have just offered to replace it despite me not having a receipt (xmas pressie) so I will pop it in the post tomorrow. Good on Whitby I say; wish I'd approached them sooner instead of wasting a hundredweight of matches and moaning like a big kid.
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