Zeiss Secacam 3 - Help please.!

[Hairy Spiker]

I have a few Zeiss Secacams I picked up from the stalking show. I set up account and registered them, very easy. It worked well from the start. I'm a nightmare for remembering passwords etc.

For some reason the app keeps kicking me out and have to log back in. I have done this by resetting password.

Now when I try, I get a verification sent to email, put that in and it says the account isn't recognised? The cameras are obviously registered on the account so can't swt up a new one. Not sure what's going on?

 

[20ppc]

I have a few Zeiss Secacams I picked up from the stalking show. I set up account and registered them, very easy. It worked well from the start. I'm a nightmare for remembering passwords etc.

For some reason the app keeps kicking me out and have to log back in. I have done this by resetting password.

Now when I try, I get a verification sent to email, put that in and it says the account isn't recognised? The cameras are obviously registered on the account so can't swt up a new one. Not sure what's going on?

Get in touch with Zeiss customer care, either phone or email. They are very helpful.

 

[20ppc]

I have a few Zeiss Secacams I picked up from the stalking show. I set up account and registered them, very easy. It worked well from the start. I'm a nightmare for remembering passwords etc.

For some reason the app keeps kicking me out and have to log back in. I have done this by resetting password.

Now when I try, I get a verification sent to email, put that in and it says the account isn't recognised? The cameras are obviously registered on the account so can't swt up a new one. Not sure what's going on?

Here’s their website COP Community

 

[Jimbob39]

Are you on the right site? I did that originally, Zeis have several for their products.

 

[Hairy Spiker]

It's exactly the same as I've used before as far as I know! Like I say the code comes through on the email but then says account not recognised? I'll give Zeiss a call.