Zeiss Secacam help

[slider]

I already have a Secacam 5 linked to the Zeiss App.
I have just purchased a 3 and can't link it to the app.
I have upgraded my subscription to 2 cameras and this shows on my profile but when I try to add the new camera I gat and arrow message.
If i click on "manage places" is says "not enough cameras, but if I close that box it says 1 place available

 

[Antikka]

Its not "places" that you need to add the new camera to.
Go into camera overview and press the + top right hand side, it will then ask for the activation code of your new camera

 

[slider]

That gives the same result unfortunately.

i put in the activation code then get the error messages. Maybe I didn't explain it right

 

[Antikka]

So maybe try another way, on the camera overview page, scroll to the bottom and use the add under non-subscribed cameras

 

[slider]

So maybe try another way, on the camera overview page, scroll to the bottom and use the add under non-subscribed cameras

Yeah, done that too!

 

[Antikka]

Probably best to raise it with Zeiss then, seems odd


Or pm me some screen shots , happy to.try and help

 

[75]

I had a new Secacam a few weeks ago that had to go back - the activation code didn't work and Zeiss couldn't provide another code remotely. The retailer had to supply a whole new camera.

 

[slider]

Probably best to raise it with Zeiss then, seems odd


Or pm me some screen shots , happy to.try and help

Thanks, I've messaged Zeiss

 

[slider]

@Antikka

 

[Antikka]

Very odd

 

[slider]

All credit to Zeiss. Contacted them by email on Wednesday morning, after suggesting s few things, that didn't work, then sent out a new camera.
That arrived a lunchtime today, from Germany.
All up and running now

 

[Antikka]

All credit to Zeiss. Contacted them by email on Wednesday morning, after suggesting s few things, that didn't work, then sent out a new camera.
That arrived a lunchtime today, from Germany.
All up and running now

Great service !