Any bed/sale of goods act experts on here?
- Thread starter Dodder
- Start date
TBH I wouldn't have thought about IKEA. The mattress we have is a £1700 Harrison Spinks - supposedly a premium British product. We always check hotel mattresses if the beds are comfy but usually the big chains have mattresses specially made for them which are not available to buy by the Public...
We just received the engineers report - apparently there is no issue with our mattress so it wont be replaced - we shall see - they have a fight on their hands...
So the company you bought the mattress from organised an independent expert I’d be asking the question how independent the expert is.
Vispring are towards the top end of mattresses, with an entry level king size starting at circa £1700.00, and you can certainly spend £7,000.00 - £10,000.00 with them, on just a mattress.
Having suffered a burst pipe above my bedroom just before Xmas, where my old Vispring mattress was directly below, I've recently been through the process of replacing it.
It's a nightmare, because however long you spend lying on, and "testing", you just can't replicate a nights sleep, and, best will in the world, the mattress, or any soft furnishing will settle with use.
I discounted mattresses with a built in topper, specifically because you can't flip, only rotate.
I've still got some time before I can move back in, so I won't know if I made the right choice of mattress for some time !
Having suffered a burst pipe above my bedroom just before Xmas, where my old Vispring mattress was directly below, I've recently been through the process of replacing it.
It's a nightmare, because however long you spend lying on, and "testing", you just can't replicate a nights sleep, and, best will in the world, the mattress, or any soft furnishing will settle with use.
I discounted mattresses with a built in topper, specifically because you can't flip, only rotate.
I've still got some time before I can move back in, so I won't know if I made the right choice of mattress for some time !
That's pretty poor, then. A mattress that can't be turned over from time to time is never going to last very long.
No, not really. A mattress needs to be turned right over from time to time to prolong it's life. If you can't do that then it's a poor design, I should say.
OK an update. I spoke to another retailer who told me the manufacturer has an engineer that covers the SE that they use in the event of issues.
The retailer then agreed to allow him to do an inspection after I threatened them with the furniture ombudsman (and did you know that if an ombudsman gets involved the retailer is charged £500 as a fee regardless of the outcome - this is a powerful bargaining chip which we recently used to get an insurance company to waive a £75 admin fee...).
The engineer came out on Monday and we got an email yesterday saying there is a fault and the retailer will now allow us to choose a replacement mattress upto the the same value , £1700 - result!
I have asked if we can instead have full refund, but it just goes to show if you are prepared to fight things do often go your way.
paul o'
Well-Known Member
Good on you "Beat me to it" LOL
Wife is the accountant for a family run Shop not Dreams or the such like
This shop even gets the VAT off for Rise Recliner on the oap rate be that the cheaper end or lazy boy others just sell without fitting and charge OTT including beds
Always use Trading standards if they wont play ball ! also check out the independent is a reputable independent ? was it home serve ? Who was the bed made by !
Toppers are just that and they dont last long. It would be cheaper to buy a topper and bin it every so many years or so . Remember a mattress with a topper cant be turned over ! ( pmsl ) some cant even be turned even with out and some can't even be turned 180 ! air cooled gel do get hot in the summer all will sag over time ,
most folk wont jump and lie for a while and request they test with different bases ? they just sit bounce on the edge and buy it thinking its the best one they have ever used only to find there £900-1400 mattress is a killer .
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Do they do anti damp. Asking for a roommate.
You've rumbled me! The large retailer's name begins with a D and the initial engineer was from Homeserve - he was without doubt the most un-personable, muserable **** of a trademan I've ever had the misfortune to meet and clearly got it badly wrong saying the bed was OK.Good on you "Beat me to it" LOL
Wife is the accountant for a family run Shop not Dreams or the such like
This shop even gets the VAT off for Rise Recliner on the oap rate be that the cheaper end or lazy boy others just sell without fitting and charge OTT including beds
Always use Trading standards if they wont play ball ! also check out the independent is a reputable independent ? was it home serve ? Who was the bed made by !
Toppers are just that and they dont last long. It would be cheaper to buy a topper and bin it every so many years or so . Remember a mattress with a topper cant be turned over ! ( pmsl ) some cant even be turned even with out and some can't even be turned 180 ! air cooled gel do get hot in the summer all will sag over time ,
most folk wont jump and lie for a while and request they test with different bases ? they just sit bounce on the edge and buy it thinking its the best one they have ever used only to find there £900-1400 mattress is a killer .
We dealt with HS some years ago over a leather suite that had faulty leather and they were crap then as well. They came several times to retreat the leather which wore badly but eventually the retailer gave us a replacement. This new suite then did exactly the same and eventually after 3yrs we got a full refund!
Those suites came from the 'ology' chain - steer well clear is my advice!Similar threads
