I have to say i have 2 shops that i go to in general.(I also use reloading solutions for my reloading gear) but that one is not any of the ones im talking about here. hot coffee and a chat there makes the difference all the time i have been there. clean tidy and ordely to deal with even on the phone and i sent a email yesterday asking about some brass, had a reply on my pc first thing this morning. good service at all times.... will i go back, yes
Anyway
One is so disinterested in the rifle shooter/inc air rifles, that its just silly, he should close the rifle sales area down and just stick to selling his (rip off priced everything) to shotgun tooting discovery owning green wellie brigade pinky ringed toffs.(this shop will never have the pleasure of any money from me,( sadly i have a £30 gift voucher from their but im not sure what / of there is anything there thats only £30. ?? will i go back....just to use the gift voucher and thats it.
the other is a down to earth place, chat drink smoke outside if you want one, come back in a slag the shoot out of all the staff, have an argument about who makes the best rifles mods etc etc. then pay your money and drive home with a smile on your face after getting a few bob off the bits you wanted..service with a bit of interst in what you do and what you shoot, always plenty of people asking what the 20 cals like to shoot, and keen to tell you what they are up too as well.... will i go back...yes
I do think that some need a reality check and others who you do complain to think that they are above you and your out of order. happily these are the ones that will fall by the wayside and will be replaced by the Internet.
Internet shopping will in the end win : reasons.
no 1, no shop front to worry about.or extortionate high street rent,
no 2, very competitive prices.
no 3, no need to deal with the customer face to face (and some are best not too/would rather not do)
no 4, can by in bulk to hopefully pass the saving on to the shopper in the end/////we live in hope of this one.
no 5, mail order is the way forward as more and more people will shop at/from home rather than trapse around a boring old shop that has (in some cases) very poor service/down right disgraceful customer care,.