Hawke scope developed internal fault - maker will not repair, nor replace

Some time back, there was a thread on here in which the collective SD sentiment was that we should share our experiences with providers of goods and services.

My posting here, with clarity on my position and Hawke's response, is in same vein.

It is not an attempt to alter the decision they have chosen in this case.

The sum of all our shared experiences helps to inform decision making when considering future purchases.

By all means share your experience, but as with the recent Brettonsound example you can’t necessarily expect everyone to agree 100% with your analysis.

If you have a solid case that Hawke have broken the terms of their warranty then I doubt anyone will question your right to them meeting their obligations. I certainly wouldn’t. I pointed out to you how I would personally seek to remedy this situation.

However mentioning - and questioning - Hawke’s lifetime warranty in both the title and the body of this thread, when your scope is now by agreement not covered by this, is surely relevant to that experience too?
 
I think you may have misunderstood the Hawke Guarantee Vince, the “Lifetime” bit applies to that of the scope, not the purchaser (After the Arthur Daley school of aftersales and service, ahem…)

7CA04A22-A8FE-453E-90D1-9922B0D2E344.webp
 
However mentioning - and questioning - Hawke’s lifetime warranty in both the title and the body of this thread, when your scope is now by agreement not covered by this, is surely relevant to that experience too?


In sequence:
  • Rifle suddenly starts missing target by significant margins for no good reason
  • I waste a lot of time [weeks] and money proving problem is with scope
  • I go to Hawke website to find support page and am encouraged by the effusive and unambiguous "Vision Accomplished" statement
  • Assured by that I submitted the faulty scope for adjudication and am delighted to have it confirmed that issue is loose internal lens [warranty job, right? Whether "lifetime" or "10-year" variety matters not one whit, surely]

To be clear, I have included all parts of my information exchange with Hawke. Others can make up their own minds.

But I take your point that Hawke have stated their position on this particular scope and so SD admin will redact the lifetime reference from the thread title.




1645819934201.png
 
:-|:lol: Leupold….made in China and Japan and assembled in Oregon.
K.
Nope, apparently all the mechanical parts are made in the USA, apparently all done in-house, not subcontracted. Doubtless the lenses etc. come from elsewhere, to their specification. I don't think they grind their own lenses. Then they are assembled, in house. And serviced/warranted, forever. Which apparently is true.

Counterfeit Warning

Leupold riflescopes are all designed, machined, and assembled in our Beaverton Oregon manufacturing facility. We do not have any other riflescope manufacturing facilities or offices anywhere in the world. So if you come across a Leupold riflescope being shipped into the United States from China, it is a very likely a counterfeit.

International Product Service

Taking The Leupold Lifetime Warranty To Its Limits

Hawke 'scopes are of course mostly made in China, for a fair price. Perhaps their UK specifier/importer may have some actual service facility, but I would mostly expect that they simply replace with a new one, if it is still a current model. Or offer a newer model, with a discount based on what you originally paid. Assuming that you have kept the receipt (not difficult to tuck it into the box, avoiding whataboutery).

The terms of Hawke's warranty are clearly expressed. HAWKE UK | Hawke No-Fault Lifetime Warranty

The Hawke No Fault Lifetime Warranty applies to rifle scopes, spotting scopes and binoculars only. Range finders, cameras, red dots, reflex sights, mounts and other accessories are covered by our two year warranty. The Hawke No Fault Lifetime Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product. Occasionally we may replace your product with an equivalent of equal or better physical condition. Hawke’s No Fault Warranty applies only to products purchased after January, 1 2018. Items purchased prior to January 1, 2018 are covered under Hawke’s original warranty, see your instruction booklet for details. Applies to the original owner only. Please retain your purchase receipt or you can register your purchase here.

@zambezi I think that you are in danger of cutting off your nose to spite your face. From what I can see from your postings your 'scope is an old model, pre-2018, though you seem uncertain about when you actually purchased it, having lost the receipt. It is sad that it failed, but it seems to me that you may have been offered a new current model, almost certainly better, with a discount probably about the original price of your old 'scope. With a new lifetime warranty. Frankly they didn't have to do that. Personally I would accept that offer. Even if you now hate Hawke, you could sell it on to someone who might appreciate it, although they would not benefit from the "lifetime warranty, which only applies to the original purchaser.

I have bought numerous Hawke 'scopes, and binoculars. All but one have been faultless, and that 'scope was replaced immediately with a new one. This was prior to 2018, and sorted out swiftly by the dealer from whom I purchased it. It is still a decent hunting 'scope that cost me about £75 at the time. The current model would be nearer £200. FWIW I also have three other Hawke 'scopes, old ones, used on recoiling air rifle, rimfire and centrefire. None of those have given me a moment of uncertainty, and I am very picky. That's four in total, plus my binos.

To expect exceptional levels of service from a budget 'scope manufacturer who don't actually make them, probably not even originally warranted beyond some years, is profoundly unrealistic. Perhaps if you had exercised it more, when it was still in warranty, the latent defect might have become evident when you still had a chance to return it. I'd take up their offer. Or you can give up in disgust, and I suspect afford to write it off to experience.
 
Some time back, there was a thread on here in which the collective SD sentiment was that we should share our experiences with providers of goods and services.

My posting here, with clarity on my position and Hawke's response, is in same vein.

It is not an attempt to alter the decision they have chosen in this case.

The sum of all our shared experiences helps to inform decision making when considering future purchases.
From what I understand, you are fighting on the basis of principle, but I think the perception is that you've come on here playing victim and bitching about a company that, in reality, have been pretty fair in their conduct. 8 out of 10 companies these days wouldn't have even bothered replying. It is an old, cheap, Chinese made scope of known poorer quality (particularly at the time of purchase). If it was worth thousands and from a brand known for their incredible quality, you would probably recieve a little more sympathy on here. Why get worked up about it and put so much energy into defending your position? Highlight the shortfall in Hawkes business, stick it to them and accept their reduced cost new scope, then sell it on here or ebay. Put the cash towards a replacement scope of choice (with a proper warranty), dry your eyes and move on. Life is too short.
 
you are fighting on the basis of principle

Yeah. And for the reason I gave before: as a collective of consumers it serves us all to share experiences of goods and services.


shortfall in Hawkes business, stick it to them and accept their reduced cost new scope, then sell it on here or ebay. Put the cash towards a replacement scope of choice (with a proper warranty)

That probably sums contemporary wisdom.

And perhaps my position is anachronistic. Money is not the point.

But I will not take up any discounted offer and Hawke have been instructed to dispose of the failed unit as they see fit.
 
And perhaps my position is anachronistic. Money is not the point.

But I will not take up any discounted offer and Hawke have been instructed to dispose of the failed unit as they see fit.
Fair enough. I can respect that position.
 
Yeah. And for the reason I gave before: as a collective of consumers it serves us all to share experiences of goods and services.




That probably sums contemporary wisdom.

And perhaps my position is anachronistic. Money is not the point.

But I will not take up any discounted offer and Hawke have been instructed to dispose of the failed unit as they see fit.
Your choice, but looks like you are cutting off your nose to spite your face.

You bought an inexpensive Chinese scope with a limited warranty, they have made you an offer that, it appears, they didn't need to do.
 
Nope, apparently all the mechanical parts are made in the USA, apparently all done in-house, not subcontracted. Doubtless the lenses etc. come from elsewhere, to their specification. I don't think they grind their own lenses. Then they are assembled, in house. And serviced/warranted, forever. Which apparently is true.

Counterfeit Warning

Leupold riflescopes are all designed, machined, and assembled in our Beaverton Oregon manufacturing facility. We do not have any other riflescope manufacturing facilities or offices anywhere in the world. So if you come across a Leupold riflescope being shipped into the United States from China, it is a very likely a counterfeit.

International Product Service

Taking The Leupold Lifetime Warranty To Its Limits

Hawke 'scopes are of course mostly made in China, for a fair price. Perhaps their UK specifier/importer may have some actual service facility, but I would mostly expect that they simply replace with a new one, if it is still a current model. Or offer a newer model, with a discount based on what you originally paid. Assuming that you have kept the receipt (not difficult to tuck it into the box, avoiding whataboutery).

The terms of Hawke's warranty are clearly expressed. HAWKE UK | Hawke No-Fault Lifetime Warranty

The Hawke No Fault Lifetime Warranty applies to rifle scopes, spotting scopes and binoculars only. Range finders, cameras, red dots, reflex sights, mounts and other accessories are covered by our two year warranty. The Hawke No Fault Lifetime Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product. Occasionally we may replace your product with an equivalent of equal or better physical condition. Hawke’s No Fault Warranty applies only to products purchased after January, 1 2018. Items purchased prior to January 1, 2018 are covered under Hawke’s original warranty, see your instruction booklet for details. Applies to the original owner only. Please retain your purchase receipt or you can register your purchase here.

@zambezi I think that you are in danger of cutting off your nose to spite your face. From what I can see from your postings your 'scope is an old model, pre-2018, though you seem uncertain about when you actually purchased it, having lost the receipt. It is sad that it failed, but it seems to me that you may have been offered a new current model, almost certainly better, with a discount probably about the original price of your old 'scope. With a new lifetime warranty. Frankly they didn't have to do that. Personally I would accept that offer. Even if you now hate Hawke, you could sell it on to someone who might appreciate it, although they would not benefit from the "lifetime warranty, which only applies to the original purchaser.

I have bought numerous Hawke 'scopes, and binoculars. All but one have been faultless, and that 'scope was replaced immediately with a new one. This was prior to 2018, and sorted out swiftly by the dealer from whom I purchased it. It is still a decent hunting 'scope that cost me about £75 at the time. The current model would be nearer £200. FWIW I also have three other Hawke 'scopes, old ones, used on recoiling air rifle, rimfire and centrefire. None of those have given me a moment of uncertainty, and I am very picky. That's four in total, plus my binos.

To expect exceptional levels of service from a budget 'scope manufacturer who don't actually make them, probably not even originally warranted beyond some years, is profoundly unrealistic. Perhaps if you had exercised it more, when it was still in warranty, the latent defect might have become evident when you still had a chance to return it. I'd take up their offer. Or you can give up in disgust, and I suspect afford to write it off to experience.
Some ambiguity in there.
Ken.
PS. One manufacturer used to have ‘Made in USA’ printed on their box. Turned out only the box and not the contents were made in USA.
I have clothing with our flag on it, but it’s not made inEngland.
I also have a Hawke scope, it was made in China and it says so on the body, but you have to look really carefully to see it as the writing is black on a black scope.
 
Sitting on the fence here.... Hawke are an excellent company to deal with in my experience.

If you have lost your proof of purchase and the product is "pre-lifetime guarantee" coming into place, then there's very little come back. :confused:

I would just take up the offer, on the discount on another new model to replace it and move on.

That is above and beyond, based on there existing terms.
 
I went arse up over a 50' cliff...the end result was that my VX 111 Leupold 2-7x33 was snapped in half. Circa 35 years ago.
The two halves were sent to Leupold and guess what came back....yes a new one.

After sales service ?
Somehow I ended up with a sling swivel unit breaking just last year..ALLEN USA wanted nothing to do with me.
I had simply asked them for a single ONE not a pair...that was the end of discussion for an item that probably owed them five bucks.....THERE WILL NEVER ANOTHER ALLEN PRODUCT IN MY HOUSE.

View attachment 245586

I have had Allen sling swivels break twice 😟
 
Alas no supplier will keep every customer happy.

The manufactures warranty is in addition to the responsibilites of the gunshop that supplied the scope, which are covered by the Sale of Goods Act. Even Swarovski at time offer an alternative product - Hawke in this case have been very fair.
 
I have had Allen sling swivels break twice
Ah so my break wasnt a one off then,of course we vote for them with our wallets eh...never again.
My own occurrence of the break "just happened" there wasnt any influence as a dropped rifle or catching the rifle on a tree etc.
 
The lesson here is, I believe, to keep your original purchase receipt and register any product that needs it for the warranty.
 
Hawke scopes are pants!
I bought a Vantage, scope mounts torqued down to correct amount pinched the scope tube, and also the parallax was a nightmare to adjust, pliers almost needed.
Returned to retailer, Hawke agreed faulty, they supplied another scope, I got retailer to fit mounts, same thing happened.
Got a refund, bought a Sightron (both to be used with Pard007) never looked back.
Cheers
Richard
ps @shakey jake don't start!😂
 
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