SAGA Insurance - Robbing b******s!

[FrenchieBoy]

I just got my renewal quote through from Saga Insurance today and couldn't believe the price they were asking. Last year it went up to £615.19 pence (Which I thought was bl**dy expensive). Now just a little background - I haven't had any accidents, driving convictions or anything like that over the last 12 months and this is exactly the same vehicle and insurance terms and conditions as last year so I didn't expect too much of a price rise. The robbing *^&*&^*%* only had the cheek to quote me £851.37 for exactly the same policy as last year, a rise of £236 - Unblievable!!!!!! I phoned them and said that there was no justification for such an extortionate price hike so they offered to insure me on the same conditions for "just" £722.33 to which I just laughed and advised them to hang the phone up as I wasn't a very happy bunny and didn't really want to be rude to them but I was about to! I got on Internet and spoke to an Adrian Flux rep who came up with a quote of £564.95 (Almost £300 cheaper than Saga's initial quote and cheaper than Saga insured me for last year.) After a little more hunting around I found that the quote from Adrian Flux was the best I could get so I accepted it and then got EXTREME SATISFACTION from phoning Saga again and telling them exactly where they could stick their extortionate quote and that they would not be insuring my vehicle ever again!
I had been with Saga for 13 years with a full maximum no claims bonus but it seems that they know nothing about customer loyalty!

Rant over!!!!!!

 

[Old melv]

Just like the power company's if you don't shop around they rip you off.
last car insurance renewal I got on the Internet found the best quote I could which was with the same company but a couple of hundred quid cheaper than my auto renewal quote and got that deal. You have to shop around and play them off against each other no reward for loyalty in this game.

 

[Rasputin]

I feel your pain with this. I was with Admiral same scenario and also went with Adrian flux upon renewed.

 

[richard griffith]

They all try it on so no plaudits for loyalty.Regrettably it has to be an annual exercise to shop around for motor and home insurance.Richard.

 

[enfieldspares]

The problem is that, yes, the bargains are if you shop around. Each renewal. All well and good But the modern way also means that pensioners now no longer get any sort of consideration of their safe driving record or "loyalty benefit" and pay through the nose.

 

[timbrayford]

Watch out if you insure with Adrian Flux, sure enough you will get a cheaper price to get your business but expect a hefty hike in the renewal price, mine went from just under £ 300 to £ 460. In fairness to Flux I don't think that they are any different to any other broker, it seems to be an industry wide problem....a good price to get your custom and then sting you for loyalty

 

[FrenchieBoy]

Watch out if you insure with Adrian Flux, sure enough you will get a cheaper price to get your business but expect a hefty hike in the renewal price, mine went from just under £ 300 to £ 460. In fairness to Flux I don't think that they are any different to any other broker, it seems to be an industry wide problem....a good price to get your custom and then sting you for loyalty

I suspect that you are 100% correct there. I guess the trick is to find a different company each year to get a "New Customer Price"! As for customer loyalty I think that went out of the window a good few years ago!

 

[old keeper]

I've always found Aviva pretty good for my Hilux

 

[Oh6]

I suspect that you are 100% correct there. I guess the trick is to find a different company each year to get a "New Customer Price"! As for customer loyalty I think that went out of the window a good few years ago!

That is one of the good things about the rules that came in recently, that require insurers to state the price that you paid the previous year.
Whereas previously they could get away with hoping that you don't remember what you paid the previous year.

 

[Cottis]

Always change every year but bizarrely this years renewal (which was higher than last years premium) was actually the second best quote available after I had compared a few meerkats.

I understand insurance cost have risen this year but it doesn't seem to matter to the insurance industry either way. They are all complete assholes and have no concept of retaining loyal customers.

 

[jackfish]

I've been with A-Plan for around 6 years now and can't fault them. Policy renewal has stayed around the same price each year for my Hilux.

My bank tried to hike up my house insurance by 800 quid one year, they got a severe mouthful over the phone, I'm no longer with that bank. Bloody shocking what they try to do to people, severely ****es me off!

 

[tozzybum]

2 years with admiral suddenly they want an extra 200 quid ffs ,7 years no claims and u want to do what .They reply blah blah but unfortunately <sorry Pete >Saga were cheapest of all under £300 .Admorons asked why i wasnt renewing and when told why oh we can match that TOO bloody late u tried to rob me blind JOG on Dick Turpin,s sister

 

[jackfish]

2 years with admiral suddenly they want an extra 200 quid ffs ,7 years no claims and u want to do what .They reply blah blah but unfortunately <sorry Pete >Saga were cheapest of all under £300 .Admorons asked why i wasnt renewing and when told why oh we can match that TOO bloody late u tried to rob me blind JOG on Dick Turpin,s sister

Dick Turpin's sister. Brilliant

 

[slider]

First rule of insurance - be a rate tart at every renewal.

most Insurance co's use a weird business model that is all abou new business and has no loyalty to existing customers.

The only exception I have found is NFU Mutual - my vehicles are with them and I do the rate tart think every year but they have remained competitive.

 

[White Hart]

My renewal for my hilux just dropped through the post today from NFU and well it's just shy of £70 cheaper than last year! Happy with that!

 

[mealiejimmy]

Their business model is to attract new customers with low prices and make their profit from existing clients who believe they will benefit from customer loyalty or who can't be bothered looking for a better deal.
My renewal with SwiftCover even included a statement saying that since I had been with them for a few years it was likely that I would find a lower price elsewhere.
I finished up putting all of the 3 vehicles in the household on a multiple vehicle policy with DirectLine and saved over £400 when compared to the renewal cost for those 3 vehicles with SwiftCover.


Cheers

Bruce

 

[biffo]

Most ins companies actually make a loss on their motor ins book i.e. The outgoing claims are more than their incoming premiums. Yes, strange but true.

The way they really make money is by utilising the massive capital they get from premiums in other ways i.e. lending it, investing etc . Although low bond rates don't help them too much currently, but that will change. They also make a load from allowing you to pay monthly ....thus charging you 20% plus interest on your premium.

So to drop a price to retain you is easy to do , as they will generally still make money in the long run.

 

[rabidrobin]

Try Aviva - £228 for HiLux 51 plate.

 

[enfieldspares]

Dick Turpin's sister.

Ah...so that's where she got the tricorn hat from!

 

[timbrayford]

First rule of insurance - be a rate tart at every renewal.

most Insurance co's use a weird business model that is all abou new business and has no loyalty to existing customers.

The only exception I have found is NFU Mutual - my vehicles are with them and I do the rate tart think every year but they have remained competitive.

I used to insure with NFU Mutual, until I had to claim.

I was driving along a double track rural road one evening and on approaching a blind bend a vehicle emerged at high speed on my side of the carriageway. The driver over corrected and spun his vehicle sideways on, collided with me totalling my 4 x4. It transpired that he and his mate in the following vehicle were having a race. The police came & took details, I was completely exonerated and the other driver was convicted of careless driving, banned for three months and ordered to take a retest. Amazingly the NFU Mutually suggested that my claim should be settled on a 50:50 basis!

In due course I was paid out in full with no loss of NCB but as a result I have not renewed my motor, house and business insurances with the NFU.